Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery

ISBN-13: 9780367443351 / Angielski / Twarda / 2020 / 186 str.

Stephen P. Osborne

Opis

This book challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery.

O autorze

Stephen P Osborne holds the Chair of International Public Management and is Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.