Acknowledgements. Introduction. Basic concepts. 1. In the Beginning. 2. American Psychiatric Association. 3. Patients to Prisoners. 4. Characteristics of Effective Hostage/Crisis Negotiators. 5. Cross Trained versus Cross Qualified. 6. First Responder Guidelines. 7. Non-law enforcement/correctional crisis negotiators. 8. The crisis negotiation team. 9. Stress and the Hostage/Crisis negotiator. 10. SWAT Negotiator Interface. Dealing with the other victim. 11. Negotiating with Normal People. 12. Negotiating with the Adolescent in Crisis. 13 Negotiating with the Dependent/Inadequate Person. 14. Negotiating with the Antisocial Personality Disorder. 15. Negotiating with the Paranoid Schizophrenic. 16. Negotiating with the Bi-Polar Hostage Taker. 17. Negotiating with the Suicidal Hostage Taker. 18. Negotiating with the Police Assisted Suicidal person. 19. Crisis Negotiations in the Correctional Setting. 20. Post Traumatic Stress Disorder & Traumatic Brain Syndrome. 21. Negotiating with the Extremist. Crisis Resolution Indicators. 22. Indicators of Subject Surrender. 23. Indicators of Subject Violence. Group Dynamics. 24. Group think. 25. Creative Criteria for Constructive Deviation from Crisis Negotiation Guidelines. Hostage issues. 26. Phases of the Crisis. 27. The Stockholm Syndrome. 28. What do you say to a Hostage? 29. A Hostage Psychological Survival Guide. Index.

Thomas Strentz, PhD, is a professional anti-terrorism expert specializing in hostage negotiations, negotiator instruction, and hostage survival. A veteran of twenty-one years in the FBI, he designed, developed, and directed their hostage negotiations program and is now a consultant, trainer, and expert witness. He has been involved in resolving numerous terrorist situations worldwide.

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