Professional Practice in Human Service Organisations: A practical guide for human service workers

ISBN-13: 9781742370392 / Angielski / Miękka / 2011 / 304 str.

McDonald, Catherine

Opis

This book examines what it means to be a professional in human service work, and how to develop excellence in professional practice. The authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while fulfilling expectations of management and funding bodies.

Spis treści

List of tables

Introduction

1. Understanding organisations

2. Leadership in human service organisations

3. Scoping the context

4. Recording and report-writing

5. Information development and management in human service organisations

6. Building and maintaining professional relations

7. Supervision and support

8. Managing conflict

9. Power and advocacy

10. Administrative ethics in human service organisations

11. Preparing for and dealing with complaints

12. Professional ethics and ethical reasoning

References

Index

O autorze

Catherine McDonald is Professor, and Christine Craik, Linette Hawkins and Judy Williams all are lecturers in the Social Work program at RMIT University.