Professional Practice in Human Service Organisations: A Practical Guide for Human Service Workers

ISBN-13: 9780367719050 / Angielski / Twarda / 2021 / 304 str.

Catherine McDonald; Christine Craik; Linette Hawkins

Opis

A systematic introduction to the core professional skills needed to work effectively in a human service role, from understanding organisational dynamics, to developing advocacy skills and dealing with ethical challenges

Spis treści

List of tables

Introduction

1. Understanding organisations

2. Leadership in human service organisations

3. Scoping the context

4. Recording and report-writing

5. Information development and management in human service organisations

6. Building and maintaining professional relations

7. Supervision and support

8. Managing conflict

9. Power and advocacy

10. Administrative ethics in human service organisations

11. Preparing for and dealing with complaints

12. Professional ethics and ethical reasoning

References

Index

O autorze

Catherine McDonald is Professor, and Christine Craik, Linette Hawkins and Judy Williams all are lecturers in the Social Work program at RMIT University.