Procuring Complex Performance: Studies of Innovation in Product-Service Management

ISBN-13: 9780415800051 / Angielski / Twarda / 2010 / 256 str.

Mickey Howard; Nigel Caldwell

Opis

This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with leading business professors across the UK and Europe, Caldwell and Howard present the case for why large-scale programmes of world class organizations often represent a shifting frontier between the boundaries of public-private provision and silos of operations expertise. Adopting a procurement perspective, the authors explain how complex performance means not just coping with the dynamics of buyer-supplier relationships, but incorporates the shift from production orientation towards availability of bundled services such as maintenance and upgrade delivered over extended, often multi-decade timeframes. The strength of 'PCP' is its empirical case-based support for new business models based on through-life management, availability contracting and service support which challenge simplistic notions of dyadic, hierarchical relationships and transfer of risk to the supply base. This unique publication is essential reading for scholars and practitioners seeking to understand the context of innovation and supply as a coordinated and integrated approach to managing and procuring complex performance.

Spis treści

Introduction.  Procuring Complex Performance: Studies of Innovation in Product-Service Management Mickey Howard and Nigel Caldwell  Part 1: Conceptual Underpinnings  1. Contracts, Relationships and Integration: Towards a Model of the Procurement of Complex Performance Michael Lewis and Jens Roehrich  2. Commissions and Concessions: A Brief History of Contracting for Complexity in the Public Sector Gary L. Sturgess  3. Contracts and Incentives in the Construction Sector Will Hughes, Wisdom Kwawu and Jan-Bertram Hillig  4. Complex Performance, Process Modularity and the Spatial Configuration of Production Luis Araujo and Martin Spring  Part 2: Application and Cases  5. Business Models for Complex Performance: Procuring Aerospace Engineering Design Services Martin Spring and Katy Mason  6. Learning to Procure Complex Performance: A Comparative Study of Highways Agencies in the UK and Netherlands Andreas Hartmann, Andrew Davies and Lars Frederiksen  7. Supply Management in Naval Defence: The Case for PCP Mickey Howard and Joe Miemczyk  8. Delivering Innovation in Hospital Design: Finance, Contracts and the Institutional Context James Barlow et. al.  9. Learning to Deliver a Mega Project: The Case of Heathrow Terminal  5. Tim Brady and Andrew Davies  Part 3: Lessons and Implications  10. Product-Service Innovation: Reframing the Buyer-Customer Landscape John Bessant, Mickey Howard and Nigel Caldwell  11. Lessons in Procuring Complex Services Wendy van der Valk and Finn Wynstra  12. Conclusions and Commentary Nigel Caldwell and Mickey Howard