Probing Experience: From Assessment of User Emotions and Behaviour to Development of Products

ISBN-13: 9781402065927 / Angielski / Twarda / 2007 / 246 str.

Martin Ouwerkerk; Therese J. M. Overbeek; W. Frank Pasveer

Opis

Fred Boekhorst Steady progress in Information and Communication technology has advanced the Internet, once merely a tool for exchange of scientific infor- tion between universities, to a platform that enables the transformation of our society. In this new, digital society, people can take more informed decisions because of new mechanisms for finding what you re looking for Google], new mechanisms of accessing background knowledge Wikipedia], new ways of engaging with one another chat], new ways of trading goods e-Bay] and many more. While these represent already profound changes in our lifestyle, the effects of digitizing society have just begun. So far, the Internet has made information accessible through computer screens but the next wave will be The Internet of Things . Environments will become smart and responsive to the presence of people and objects. The key underlying technology here is embedded sensor technology that allows sensors to monitor people and their environment and to communicate me- urements. The combination of the Internet representing Intelligence and p- vasiveness] and sensor networks representing Ambient probing] will unlock many new applications, for example in the field of optimized logistics, smart agriculture or more intelligent living environments. At Philips, we have set up three different laboratory environments that aim to research how an int- ligent environment could help people. One of those environments is called Care-Lab in which we investigate how technology could help elderly ma- tain an independent lifestyle."

Spis treści

Foreword; Fred Boekhorst. Introduction: Probing Experience; Joyce H.D.M. Westerink, Martin Ouwerkerk, Thérèse Overbeek, Frank Pasveer, Boris de Ruyter. Experience in Products; Joyce H.D.M. Westerink. Part I: Probing in order to Quantify 1. How was the experience for you just now? Inquiring about people’s affective product judgements; Jettie Hoonhout. 2. Atmosphere metrics: development of a tool to quantify experienced atmosphere; Ingrid Vogels. 3. In Search of the X-factor to develop experience measurement tools; Ingrid Mulder & Harry van Vliet. 4. Probing Experiences: logs, traces, self-report and a sense of wonder; Erik Geelhoed, Josephine Reid, Richard Hull & Sharon Baurley. 5. Objective emotional assessment of industrial products; Wolfram Boucsein & Florian Schaefer. 6. Measuring experiences in gaming and TV applications: investigating the added value of a multi-view auto-stereoscopic 3D display; Rosemarie J.E. Rajae-Joordens. 7. Sensing affective experience; Jennifer A. Healy. 8. Brain, skin and cosmetics: sensory aspects objectivated by functional magnetic resonance imaging; Bernard Querleux. 9. The assessment of stress; Ad J.J.M. Vingerhoets. 10. Discovery of T-templates and their real-time interpretation using THEME; Magnus S. Magnusson. Part II: Probing in order to Feed Back 11. Where will the user 'drive' future technology? Antonio Maria Calvosa & Amedeo Visconti. 12. A wearable EMG monitoring system for emotions assessment; C. Vera-Munoz, L. Pastor-Sanz, G. Fico, M.T. Arredondo, F. Benuzzi & A. Blanco. 13. Computing emotion awareness through galvanic skin response and facial electromyography; Joyce H.D.M. Westerink, Egon L. van den broek, Marleen H. Schut, Jan van Herk & Kees Tuinenbreijer. 14. Unobtrusivesensing of psychophysiological parameters: some examples of non-invasive sensing technologies; Martin Ouwerkerk, Frank Pasveer & Geert Langereis. 15. It’s Heart rythm not rate that counts: HeartMath studies and Freeze-Framer; Deborah Rozman, Rollin McCraty, & Dana Tomasino. 16. Transformative experience on the home computer: lessons from the Wild Divine project; Kurt R. Smith. 17. The emotional computer adaptive to human emotion; Mincheol Whang. 18. Towards a Companion: using physiological measures for task adaptation; Ben Mulder, Dick de Waard, Piet Hoogeboom, Lennart Quispel & Arjan Stuiver. 19. The Usability of Cardiovascular and Electrodermal Measures for Adaptive Automation; Florian Schaefer, Andrea Haarmann & Wolfram Boucsein. Index

Blurb

This book adheres to the vision that in the future compelling user experiences
will be key differentiating benefits of products and services.
Evaluating the user experience plays a central role, not only during the design process,
but also during regular usage: for instance a video recorder that recommends TV programs that fit your current mood, a product that measures your current level of relaxation and produces advice on how to balance your life, or a module that alerts a factory operator when he is getting drowsy.
Such systems are required to assess and interpret user experiences (almost) in real-time, and that is exactly what this book is about. How to achieve this? What are potential applications of psychophysiological measurements? Are real-time assessments based on monitoring of user behavior possible? If so, which elements are critical? Are behavioral aspects important? Which technology can be used? How important are intra-individual differences? What can we learn from products already on the market?
The book gathers a group of invited authors from different backgrounds, such as technology, academy and business. This is a mosaic of their work, and that of Philips Research, in the assessment of user experience, covering the full range from academic research to commercial propositions.