Preventing Workplace Bullying: An Evidence-Based Guide for Managers and Employees

ISBN-13: 9780415668804 / Angielski / Twarda / 2011 / 168 str.

Carlo Caponecchia; Anne Wyatt

Opis

Workplace bullying is more common and costly than most people realise. It can make life unbearable for employees in any industry, and ultimately undermine an organization's potential for profit. In this practical guide, Carlo Caponecchia and Anne Wyatt explain how to identify workplace bullying and apply best practice to preventing and managing it. Caponecchia and Wyatt outline what constitutes bullying at work, demystify some of the controversial issues, and discuss the various factors which influence workplace bullying. The responsibilities of management, and legal implications are outlined and supported with best practice guides for policies, complaints procedures and risk management systems. Options and resources for targets experiencing bullying are also explored. These ideas and concepts are illustrated throughout with real case studies. This evidence-based book on workplace bullying is a valuable resource for organizations of all sizes and for anyone affected by bullying at work including employees, human resource managers, workplace consultants, counsellors, mediators and legal advisors.

Spis treści

Part I: What is Workplace Bullying? What is Not Workplace Bullying? How Common is Bullying, and What Does it Cost? Case Study: Evan 1. Who is Involved and Why Does it Happen? Part II: Rights and Responsibilities. Case Study: Evan 2. The Legal Context. Part III: Taking Action. Case Study: Evan 3. What Can the Organisation Do: Planning and Implementing Controls. What Can the Organisation Do: Designing and Implementing Complaints Procedures. Case Study: Evan 4. Taking Action: The Target's Perspective. Part IV: Moving Beyond Workplace Bullying. Case Study: Evan 5. Moving Beyond Workplace Bullying. Resources. Appendices.

O autorze

Carlo Caponecchia is a lecturer at the University of New South Wales, Australia. He is an expert in psychological hazards at work, and has conducted research and consultancy projects on bullying with several organizations. Anne Wyatt has over 30 years of experience as an academic, expert advisor, consultant, trainer and speaker in the occupational health and safety and management fields.