Practice Management for the Dental Team

ISBN-13: 9780323597654 / Angielski

Betty Ladley Finkbeiner; Charles Allan Finkbeiner

Spis treści

Part I: Dentistry as a Business
1. The Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
Part II: Communication Management
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communication
10. Telecommunications
Part III: Business Office Systems
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Dental Insurance
15. Bookkeeping Systems and Accounts Receivable
16. Other Financial Systems
17. Infection Control Systems
Part IV: The Workplace
18. Marketing Your Skills
Appendix A: Grammar, Pronouns, Plurals, Spelling
Appendix B: Numbers
Appendix C: Prefixes and Suffixes
Appendix D: Abbreviations
Appendix E: Dental Terminology
Index