Practical Human Resources for Public Managers: A Case Study Approach

ISBN-13: 9781439841433 / Angielski / Twarda / 2011 / 219 str.

Nicolas A. Valcik; Teodoro J. Benavides

Opis

Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. Practical Human Resources Management for Public Managers: A Case Study Approach provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more in-depth analysis and important points to remember. Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations. They use their from-the-trenches knowledge to explore pragmatic ways to deal with human resource issues in public sector workplaces.

Spis treści

THE ART OF HIRING PROCESS FOR PUBLIC ORGANIZATIONS: Introduction. Legal Framework. Recruiting Organization Employees. Selection of Employees in the Hiring Process. EVALUATION AND MANAGING HUMAN RESOURCE ISSUES FOR PUBLIC ORGANIZATIONS: Performance Evaluations for employees. Rewarding and Disciplining Employees. Retaining and Dismissing Employees. HUMAN RESOURCE ISSUES THAT IMPACT THE ORGANIZATION: Violence in the Workplace, Hostile Work Environment and Contending with Mentally Ill Employees. Mentoring Employees in the Workplace. Liability from an Organizational Standpoint. Motivation in the Workplace and Managing Personnel through Transitions.