Part 1 PART ONE The Setting of the Study; Chapter 1 I Introduction; Part 2 PART TWO Agents in Planned Organizational Change; Chapter 2 II The Change Agent; Chapter 3 III The Change Catalyst; Chapter 4 IV The Pacemaker; Part 3 PART THREE Organizations in Change; Chapter 5 V Organization as a Client System; Chapter 6 VI Organizations in Change: Empirical Findings; Part 4 PART FOUR Instrumentalities of Change; Chapter 7 VII Strategies and Tactics of Change; Part 5 PART FIVE Evaluation of Change; Chapter 8 VIII Goals in Change; Chapter 9 IX General Conclusions; BIBLIOGRAPHY; APPENDIX A; APPENDIX B CASE ANALYSIS FORM NUMBER 1 AND CLASSIFIED RAW DATA; APPENDIX C NOTE ON RESEARCH DATA AND METHODOLOGY; Index;