Foreword xixIntroduction: Best Practice in Medicine and Leadership Are Not Always the Same 1Chapter One Know Yourself! Why Does That Matter? 13Appendix Reflection Exercise 21Chapter Two Communication 25Chapter Three Techniques of Communication 41Chapter Four Perspective 53Chapter Five Decision-Making That Works 67Chapter Six Decision-Making That Doesn't Work, and Why 87Chapter Seven Character and Ethics 103Chapter Eight Relationships and Team Building 117Chapter Nine Principles of Negotiations 137Chapter Ten Conflict Management 149Chapter Eleven Persuasion 165Chapter Twelve Managing Change 175Chapter Thirtheen Meeting Dynamics 185Chapter Fourteen The Physician Leader as the Whole Person: Facing Discrimination 197Chapter Fifteen The Big Picture in Summary 209Acknowledgments 211About the Author 215Index 217
KAREN J. NICHOLS, DO, has extensive leadership experience from private practice to being the academic dean of a college of osteopathic medicine, to serving as president of city, state, and national medical organizations. She lectures nationally and internationally on the topics of physician leadership and women leaders in medicine.