Personalising Public Services: Understanding the Personalisation Narrative

ISBN-13: 9781847427595 / Angielski / Miękka / 2011 / 216 str.

Catherine Needham

Opis

This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

Spis treści

Personalisation as narrative; Paternalism, consumerism and personalisation; Personalised public services; Policy translation: how personalisation spreads; Commissioning personalised services; Personalising the front-line; Personalisation, citizenship and the state; Conclusion.