Personalisation

ISBN-13: 9781447316145 / Angielski / Miękka / 2014 / 76 str.

Peter Beresford

Opis

Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, "Personalisation" is a careful work of critical policy assessment."

Spis treści

Series Editors’ Introduction; Personalisation: from solution to problem? ~ Lead essay by Peter Beresford; Personalisation, participation and policy construction: a critique of influences and understandings ~ response by Sarah Carr; Up close and personal in Glasgow: the harmful carer, service user and workforce consequences of personalisation ~ response by Jim Main; Personalisation – plus ca change? ~ response by Alan Roulstone; The need for true person-centred support ~ response by Pat Stack; All in the name of personalisation ~ response by Helga Pile; Personalisation – is there an alternative? ~ response by Roddy Slorach; Personal budgets: the two-legged stool that doesn’t stand up ~ response by Colin Slasberg; Once more on personalisation ~ Concluding remarks by Peter Beresford; References.