Performance Measurement System for the Public Works Manager: Utilizing the Compstat and Citistat system within Public Works

ISBN-13: 9781438964737 / Angielski / Miękka / 2009 / 124 str.

Sergio P. Panunzio

Opis

The book is impressive and practical, developed by a publishing company in Indiana. It features a "How to Step" in creating a Compstat Team; data that your department needs to compete with the uniform services, and how to basically develop a program at no cost to your department. Additionally, the book chapters have exercises for the managers to follow in developing the system. The entire objective of this book is to take "Quantitative" data a turning it into "Qualitative" data. Measurements of any particular quantitative data are expressed as a specific quantity, referred to as a unit, multiplied by a number. .