Performance Measurement: Building Theory, Improving Practice

ISBN-13: 9780765620385 / Angielski / Miękka / 2008 / 208 str.

Julnes, Patria De Lancer

Opis

This volume in the "ASPA Classics" series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered 'must reads' on performance measurement.

Spis treści

Introduction; 1. Making the Case for Performance Measurement; 2. Performance Measurement Purposes and Techniques; 3. Performance-Based Budgeting; 4. Performance-Based Management; 5. The Role of Citizens in Measuring and Promoting Performance; 6. Performance Measurement Across Government Levels; 7. Implementation; Index; About the Editors.

O autorze

Julnes, Patria de Lancer; Holzer, Marc