Performance Management: A Business Process Benchmarking Approach

ISBN-13: 9780412605604 / Angielski / Twarda / 1994 / 412 str.

A. Rolstadas; Asbjorn Rolstadas; Asbja Rn Rolstada S.

Opis

This book should be of interest to technical managers, manufacturing and industrial engineers, and graduate students in IE and quality.

Spis treści

Part One: Productivity and competitiveness - an introduction to performance. The productivity term. Productivity studies. Competitiveness studies. Competitiveness and competitive advantage. Background for performance management. Part Two: Performance planning. The traditional planning hierarchy. Performance planning to ensure business achievements. Part Three: Performance review. Modelling in manufacturing enterprises. Performance measurement. Performance evaluation. Part Four: Performance improvement. Performance Improvement strategies. Benchmarking. Aspects and approaches to quality. Quality and productivity improvement techniques. Part Five: Performance influencing factors. Managers concepts. Production management. Project management. Purchasing. References. Index.

O autorze

Asbjørn Rolstadås has had a long career in research production management. He has more than 250 publications and is the author of several books. He is a former president of the Norwegian Academy of Technological Sciences, and also President of IFIP (International Federation for Information Processing). He is a member of the editorial boards of many research journals, and he is the founding editor of the International Journal of Production Planning and Control. He has been project manager for several large EU projects and for a large number of national research projects. He has close links with industry through consulting and continuing education