People and Self Management

ISBN-13: 9780750638616 / Angielski / Miękka / 1998 / 260 str.

Sally Palmer

Opis

Leads the reader through the skills needed for supervisor/team leader, including: how to assess and improve your workplace performance; the skills of effective self management; and the management of change. This work is suitable for individuals and organisations seeking to improve their business performance at the first level of management.

Spis treści

Team management-Groups and teams - what is a group; types of groups; the hawthorne experiments; group formation and development; group norms; group roles; group boundaries; group cohesiveness; group communication channels; group conflict; effective and ineffective groups; groups and teams; The provision of personnel - Recruitment and selection - HRP stats; the current job market; skills audit; internal recruitment policies/practices; terms and conditions of employment; job description; person specification; recruitment methods; selection procedures; methods of selection; interviewing skills; tests; company recruitment policies; legislation; induction; Managing individuals, groups and teams-Managing people as individuals - individuals at work; personality; motivation-theory, goal setting; managing change -Leading groups and teams - working with others-encouraging good working relationships with team members, colleagues and line managers; management and leadership; leadership styles; trait approach; functional approach; style approach; gaining commitment from individuals; negotiation; delegation; conflict-methods of resolving; confidentiality; dealing with poor performance; rules at work; disciplinary; grievance; counselling; Training and developing your team - TNA; training needs; induction; appraisals; progress reviews; types of training and evaluation; the role of a mentor; target setting; support for personnel; company/department procedures; Managing health and safety of the workteam - basic legislation; codes of practice and organisations published policy; safe methods and working practices; safety training and instructions; attitudinal aspects of safety; Managing and developing yourself- why continuing self development and effective time management are essential to managerial competence; career management; self analysis; development plane-matching to current and future job demands and effective team working; objective setting; personal action plans; setting own targets; review of objectives; performance indicators; appraisal techniques; time management; prioritising work; planning own work; obtaining and using feedback; decision making; stress management; interpersonal skills; listening skills; learning skills; assertiveness; CPD

O autorze

Sally Palmer