Introduction
Part I: Personal effectiveness
1. Self-awareness
2. Time management
3. Stress management
4. Information management
5. Assertiveness
6. Beating the bully
7. Using supervision
8. Being creative
9. Continuous professional development
10. Being realistic and resilient
Part II: Interaction skills
11. Valuing diversity
12. Verbal communication
13. Nonverbal communication
14. Written communication
15. Interviewing
16. Influencing skills
17. Leadership
18. Handling feelings
19. Managing conflict
20. Multidisciplinary working
Part III: Intervention skills
21. Anti-discriminatory practice
22. Being systematic
23. Assessment
24. Planning
25. Decision making
26. Managing risk
27. Review and evaluation
28. Ending
29. Responding to trauma: promoting healing and recovery
30. Reflective practice
Conclusion.
Dr Neil Thompson is an independent writer, educator and adviser with over 40 years’ experience of helping people tackle their problems and fulfil their potential. Formerly a university professor, he is currently involved in developing a range of online learning resources and managing the humansolutions portal (www.humansolutions.org.uk). His website and blog are at: www.NeilThompson.info.
