People First!: The School Leader's Guide to Building and Cultivating Relationships with Teachers

ISBN-13: 9781138472594 / Angielski / Twarda / 2017

Leslie Grant

Opis

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Spis treści

Chapter 1 Leadership Is About Relationships; Chapter 2 Vision: Setting the Course; Chapter 3 Communication: Compelling, Open, Crisp, and Clear; Chapter 4 Team Sense: Choose Them Wisely, Use Them Wisely, or Lose Them Completely; Chapter 5 Influence: Leaders Positively Affecting Teachers; Chapter 6 Conclusion: Relationships Matter;

O autorze

Grant, Leslie; Seiders, Angela; Hindman, Jennifer