People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals

ISBN-13: 9781119669302 / Angielski / Miękka / 2020 / 208 str.

Danny M. Goldberg

Spis treści

Foreword ixPreface xiAcknowledgments xvChapter 1 The People-Centric Journey Begins Anew 1Chapter 2 Reading Through People 5Chapter 3 Emotional Intelligence 29Chapter 4 Different Points of View: Using Self-Awareness and Empathy Effectively 47Chapter 5 Wrong Mode = Wrong Mood: Determining the Optimal Mode of Communication 51Chapter 6 Influencing Change Throughout Any Business 59Chapter 7 Projecting the Real You: Public Speaking 65Chapter 8 Coaching and Mentoring 93Chapter 9 Presentation Skills and Body Language 99Chapter 10 Thinking Quickly on Your Feet 125Chapter 11 Coaching and Mentoring, Revisited 131Chapter 12 Crisis Management 139Epilogue 143Appendix 145About the Author 179Index 181

O autorze

DANNY M. GOLDBERG, CPA, CIA, CISA, is the founder of GoldSRD, a leading staffing, recruiting, and professional development firm. He has over 22 years of experience and is an IIA - Dallas Chapter board member. He is well-published, from numerous articles to three other books, and is a highly-regarded speaker on all facets of audit and people-centric skills.