Peak Performance: How to Achieve and Sustain Excellence in Operations Management

ISBN-13: 9781138323247 / Angielski / Twarda / 2019 / 212 str.

Patricia M. Allen; Frances E. Alston; Emily Millikin Dekerchove

Opis

Company and operational performance is always a topic of concern for corporations as they seek to provide quality products and services to their customer base. The Peak Performance Model discussed in this book is introduced to aid companies in identifying ways to improve company performance that can be sustained.

Spis treści

1. Defining Peak Performance and Why It Matters. 2. Principles of Lean to Optimize Business Outcomes. 3. Principles of Human Performance and Performance Modes. 4. Human Error Defenses. 5. Operations Excellence. 6. Culture: The Bed Rock for Sustainable Organizational Performance. 7. Peak Performance Model. 8. Practitioner’s Guide Case Study: Spud's Chemical company, LLC. 9. The Peak Performance Model Applied to Spud's Chemical Company, LLC.