1 Principles and Outcomes of Patient- and Family-Centered Care 2 Getting Ready to be a Patient- and Family-Centered Clinician 3 Getting the Environment Ready for Patient- and Family-Centered Care 4 Planning a Patient- and Family-Centered Approach to Service Delivery 5 Identifying Patient and Family Member Needs through Assessment 6 Meeting Patient and Family Member Needs through Collaborative Management Planning 7 Consideration of Cultural and Linguistic Diversity in Patient- and Family-Centered Care