Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions

ISBN-13: 9781118533536 / Angielski / Miękka / 2013 / 224 str.

Marnie E Green

Opis

Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding. Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations.

• Eliminates the pain and fear that leads to procrastination of tough workplace conversations.
• Reduces the harmful impacts of judgment in performance conversation
• Helps managers create a culture of ownership and accountability
• Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide

Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.

Spis treści

Preface xi

Acknowledgments xvii

Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations 1

Chapter 2 Have the Guts: Tackling Performance Conversations Head On 15

Chapter 3 Form Clear Expectations: Making Your List 31

Chapter 4 Share Your Expectations: Conveying a Picture of Success 47

Chapter 5 Lead with Behavior: Separating Actions from Attitudes 63

Chapter 6 Eliminate Judgment: Focusing on Performance Evidence 79

Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities 95

Chapter 8 Be Clear: Creating a Culture of Ownership 115

Chapter 9 Show Confidence: Conducting the Conversation 131

Chapter 10 What If?: Your Toughest Performance Conversations 149

Conclusion 177

Appendix 183

About the Management Education Group, Inc. 189

About the Author 193

Index 197

O autorze

Marnie E. Green, CSP is the Principal Consultant of the Management Education Group, Inc., a firm that supports the performance management practices of public and private sector organizations. Green provides valuable step– by–step programs and consulting services that create more confident leaders. She is a featured blogger for Jobing.com, a sponsored webinar presenter on HR.com, and has published more than twenty–five articles in trade journals including HR News, Public Personnel Management, and the Public Manager.

Blurb

Praise for Painless Performance Conversations

"Where has this book been all my life? Marnie Green′s new book Painless Performance Conversations is exactly what managers need to gain the techniques and confidence to conduct successful meetings. Her tips for establishing performance expectations and for initiating the toughest conversations take the pain out of these critical tasks. No more wimps and no more excuses!"
Mark Olson, IPMA–CP, CDME, Vice President of Human Resources, Las Vegas Convention and Visitors Authority

"I love this book. Marnie Green has created an approach that is simple, practical, and stress–free. Tackling difficult employee conversations won′t be nearly as difficult now that I′ve read this book."
Kendra Eberhart, CEO, Royal Oaks Lifecare Community

"Marnie Green has done it again with her new book on the often set–aside topic of performance conversations. Her ideas and practical advice will help strengthen any manager or leader seeking to create a more focused and valuable employee, team member, and organization. And let′s face it, that′s what we need to be doing every day."
Neil G. Giuliano, former Mayor of Tempe, Arizona; author of The Campaign Within

Procrastination, fear, and competing priorities often get in the way of initiating conversations that inspire higher levels of performance. Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often struggle to find the right words to get their message across.

Painless Performance Conversations presents practical communication and management strategies any manager can use to effectively influence employee performance. Through four critical mind–sets and a conversation model, this book offers tangible solutions for tackling critical workplace discussions with poise and professionalism. Painless Performance Conversations will help you lead performance–related conversations with confidence and create a culture of workplace accountability.