PMP Project Management Professional Exam Study Guide: 2021 Exam Update

ISBN-13: 9781119658979 / Angielski / Miękka / 2020 / 912 str.

Kim Heldman

Spis treści

Introduction xixAssessment Test xxixAnswers to Assessment Test xlixChapter 1 Building the Foundation 1Establishing the Foundation 3Projects vs. Operations 4Project Characteristics 6What Is Project Management? 7Programs 8Portfolios 8Organizational Project Management 11Project Management Offices 11Understanding How Projects Come About 13Needs and Demands and Other Factors That Lead to Project Creation 14Skills Every Good Project Manager Needs 17Technical Project Management Skills 18Business Management and Strategic Skills 18Communication Skills 19Organizational and Planning Skills 19Conflict Management Skills 20Negotiation and Influencing Skills 20Leadership Skills 21Team-Building and Motivating Skills 21Role of a Project Manager 22Understanding Project Management Process Groups 22Determining a Project Methodology or Approach 28Life Cycle Categories 29Predictive Life Cycle Methodology 30Agile Methodologies 33Hybrid 38Project Life Cycles 38Understanding How This Applies to Your Next Project 39Summary 40Exam Essentials 41Review Questions 43Chapter 2 Assessing Project Needs 49Exploring the Project Management Knowledge Areas 51Project Integration Management 53Project Scope Management 56Project Schedule Management 57Project Cost Management 58Project Quality Management 59Project Resource Management 59Project Communications Management 60Project Risk Management 62Project Procurement Management 62Project Stakeholder Management 63Assessing Project Viability 64Using Project Selection Methods 65Assessing Project Needs and Creating the Project Charter 73Enterprise Environmental Factors 78Organizational Process Assets 78Tools and Techniques 81Formalizing and Publishing the Project Charter 82Pulling the Project Charter Together 83Key Stakeholders 84Project Charter Sign-Off 87Maintaining Project Artifacts 88Introducing the Kitchen Heaven Project Case Study 89Understanding How This Applies to Your Next Project 93Summary 94Exam Essentials 96Review Questions 98Chapter 3 Delivering Business Value 103Understanding Organizational Structures 106Functional Organizations 108Project-Oriented Organizations 112Matrix Organizations 114Other Organizational Structures 118PMO 118PMO in an Agile Environment 119Project-Based Organizations 121Influences of Organizational Structure on Agile Methodologies 122Identifying Stakeholders 123Discovering Stakeholders 124Stakeholder Analysis 126Categorizing Stakeholders 127Stakeholder Register 134Stakeholders on an Agile Project 135Six Sigma Adaptive Methodology 137Delivering Business Value 140Business Value Network 142Assessing Business Value 143Delivering Business Value Incrementally 145Examining Business Value 147Subdividing Project Tasks 148Understanding How This Applies to Your Next Project 151Summary 152Exam Essentials 153Review Questions 155Chapter 4 Developing the Project Scope 161Developing the Project Management Plan 164Project Complexity 168Data Gathering and Interpersonal Skills 168Documenting the Project Management Plan 169Documenting the Project Management Plan Using aPredictive Methodology 172Plan Scope Management 173Alternatives Analysis 175Documenting the Scope Management Plan 177Documenting the Requirements Management Plan 178Collecting Requirements 178Gathering Documents for the Collect Requirements Process 180Gathering and Documenting Requirements 185Finalizing Requirements 189Defining Scope 192Writing the Project Scope Statement 194Managing the Product Backlog 199Creating the Work Breakdown Structure 201Decomposing the Deliverables 202Constructing the WBS 203Backlog 211Finalizing the WBS 212Understanding How This Applies to Your Next Project 216Summary 218Exam Essentials 219Review Questions 221Chapter 5 Creating the Project Schedule 229Creating the Schedule Management Plan 232Defining Activities 233Creating the Activity List 234Breaking Down User Stories 235Understanding the Sequence Activities Process 237Precedence Diagramming and Leads and Lags 238Project Management Information System 243Project Schedule Network Diagrams 243Estimating Activity Resources 244How to Estimate Activity Resources 245Documenting Resource Requirements 246Estimating Resources in an Adaptive Methodology 247Estimating Activity Durations 247Project Calendars and Other Considerations 248Estimating Techniques 249Duration Estimates 253Estimating Activity Durations Using AdaptiveMethodologies 255Developing the Project Schedule 257Gather Documents to Assist in Developing the Schedule 257Developing the Project Schedule 258Project Schedule and the Schedule Baseline 272Using a Kanban Board and Scrum Board 277Scrum Board 279Combining Techniques 280Agile Release Planning 281Applying Process Groups in an Agile Approach 281Understanding How This Applies to Your Next Project 286Summary 287Exam Essentials 289Review Questions 291Chapter 6 Developing the Project Budget and Engaging Stakeholders 297Creating the Cost Management Plan 300Performing Plan Cost Management 301Creating the Cost Management Plan 302Estimating Costs 303Estimating Techniques 307Estimating Costs for an Agile Project 308Creating the Cost Estimates 309Establishing the Cost Baseline 311Techniques for Developing the Project Budget 313Developing the Cost Baseline 314Understanding Stakeholders 318Analyzing Stakeholders 319Stakeholder Engagement Plan 320Mentoring Stakeholders 321Engaging Stakeholders in an Adaptive Methodology 322Communicating the Plan 323Planning Communications 324Determining Communication Needs 325Documenting the Communications Management Plan 331Communicating on an Agile Team 333A Closer Look at Adaptive Methodologies 335Other Methodologies 340Combining Methodologies 345Understanding How This Applies to Your Next Project 348Summary 349Exam Essentials 351Review Questions 353Chapter 7 Identifying Project Risks 359Understanding Risk 361Creating the Risk Management Plan 362Risk Attitude 363Conducting Risk Meetings 364Documenting the Risk Management Plan 366Identifying Potential Risks 372Data Gathering and Data Analysis Techniques for Identifying Risks 374Documenting the Risk Register 378Identifying Risks Using an Agile Approach 380Analyzing Risks Using Qualitative Techniques 381Performing Qualitative Risk Analysis 382Ranking Risks in the Risk Register 390Quantifying Risk 391Performing Quantitative Risk Analysis 392Updating the Risk Report 397Developing a Risk Response Plan 398Strategies for Creating Risk Responses 399Documenting the Risk Responses Plan 404Assessing Risks Using an Agile Approach 407Planning for Project Compliance 409Understanding How This Applies to Your Next Project 413Summary 414Exam Essentials 415Review Questions 417Chapter 8 Planning and Procuring Resources 423Procurement Planning 425Gathering Documents for the Procurement Management Plan 427Source Selection Criteria 433Procurement Management Plan 435Procurements in an Agile Environment 442Developing the Resource Management Plan 445Understanding Enterprise Environmental Factors 446Using Data Representation Techniques for Plan Resource Management 448Documenting the Resource Management Plan 451Resources on an Agile Project 455Quality Planning 456Preparing for Quality 457Developing the Quality Management Plan 458Documenting the Quality Management Plan 466Quality Planning for Agile Projects 468Project Planning Using Agile Methodologies 469Bringing It All Together 470Choosing a Life Cycle Methodology 473Understanding How This Applies to Your Next Project 480Summary 481Exam Essentials 482Review Questions 485Chapter 9 Developing the Project Team 491Directing and Managing Project Work 494Direct and Manage Project Work Inputs 496Project Management Information System 499Deliverables and Work Performance Data 499Directing Project Work on Agile Projects 504Executing Practices for Delivering Project Work 508Acquiring the Project Team and Project Resources 510The Resource Management Plan 510Techniques for Acquiring Resources 511Project Team Assignments 515Developing the Project Team 517Generational Diversity 518Tools and Techniques to Develop the Team 520Developing Agile Teams 536Team Performance Assessments 539Managing Project Teams 543Emotional Intelligence and Other Tools for Managing Teams 543Lessons Learned Managing Teams 545Understanding How This Applies to Your Next Project 547Summary 548Exam Essentials 550Review Questions 552Chapter 10 Sharing Information 559Implementing Risk Responses 563Conducting Procurements 563Evaluating Proposals 564Creating Procurement Agreements 571Conducting Procurements on Agile Projects 573Laying Out Quality Assurance Procedures 574Managing Quality with Data and Audits 575Quality Reports and Test and Evaluation Documents 580Conducting Quality Assessments on an Agile Project 581Managing Project Knowledge 582Knowledge Management 583Information Management 583Managing Project Artifacts 583Managing Project Information 584Communication and Conflict Resolution Skills 585Project Communications and Elements of Communicating 594Communicating on Agile Projects 596Managing Stakeholder Engagement 597Observing and Conversing 598Agile Frameworks 599Agile Methodologies or Frameworks 600Scaling Frameworks 601Understanding How This Applies to Your Next Project 606Summary 607Exam Essentials 608Review Questions 611Chapter 11 Measuring and Controlling Project Performance 619Monitoring and Controlling Project Work 624Forecasting Methods 625Work Performance Reports 626Controlling Procurements 627Procurement Documents and Approved Change Requests 629Monitoring Vendor Performance 631Closing Out Procurements 632Monitoring Communications 636Documents to Help Monitor Communications 637Monitoring Communications with Meetings 637Work Performance Information 639Performing Integrated Change Control 642How Change Occurs 643Change Control Concerns 644Configuration Control 645Change Control System 646Approved Change Requests 650Changes in the Business Environment 651Monitoring Stakeholder Engagement 654Controlling Resources 654Utilizing Control Quality Techniques 655Control Quality Tools and Techniques 656Verifying Deliverables 664Monitoring and Controlling Risk 664Monitor Risks Analysis and Meetings 666Monitor Risks Updates 667Monitoring Project Management Integrations 668Understanding How This Applies to Your Next Project 671Summary 672Exam Essentials 674Review Questions 676Chapter 12 Controlling Work Results and Closing Out the Project 683Controlling Cost Changes 686Earned Value Analysis 687Variance Analysis 689Trend Analysis 692To-Complete Performance Index 697Earned Value Measures on Agile Projects 700Monitoring and Controlling Schedule Changes 702Burndown and Burnup Charts 703Performance Reviews 705Changes to the Schedule 706Validating Project Scope 707Controlling Scope 708Measuring Work Results on Agile Projects 710Formulating Project Closeout 713Characteristics of Closing 713Project Endings 714Closing Out the Project 717Administrative Closure Procedures 718Regression Analysis 719Close Project or Phase Final Report 719Closing Out the Procurements 723Closing Out an Agile Project 724Celebrate! 725Releasing Project Team Members 725Balancing Stakeholders' Interests at Project Close 725Competing Needs 726Dealing with Issues and Problems 727Balancing Constraints 727Professional Responsibility 727Responsibility 728Respect 731Fairness 734Honesty 737Role Delineation Study 739Applying Professional Knowledge 739Project Management Knowledge 740Education Providers 740Industry Knowledge 740Understanding How This Applies to Your Next Project 746Summary 748Exam Essentials 750Review Questions 752Appendices 757Appendix A Answers to Review Questions 759Chapter 1: Building the Foundation 760Chapter 2: Assessing Project Needs 761Chapter 3: Delivering Business Value 763Chapter 4: Developing the Project Scope 765Chapter 5: Creating the Project Schedule 767Chapter 6: Developing the Project Budget and Engaging Stakeholders 768Chapter 7: Identifying Project Risks 770Chapter 8: Planning and Procuring Resources 771Chapter 9: Developing the Project Team 773Chapter 10: Sharing Information 775Chapter 11: Measuring and Controlling Project Performance 776Chapter 12: Controlling Work Results and Closing Out the Project 778Appendix B Process Inputs and Outputs 781Initiating Processes 782Planning Processes 784Executing Processes 807Monitoring and Controlling Processes 821Closing Processes 836Index 839

O autorze

ABOUT THE AUTHORKIM HELDMAN, PMP(r), is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, Colorado, where she oversees an IT portfolio of projects that range from those small in scope and budget to multimillion-dollar, multiyear projects. Kim has more than 25 years of experience in IT project management, resource planning, budgeting, project prioritization, and strategic and tactical planning. Most of the real-world scenarios in this Study Guide are based on her actual experiences on the job. Visit her website at www.kimheldman.com.