Introduction 1Part 1: Getting Started with the PHR/SPHR Exam 5Chapter 1: Introducing the PHR/SPHR Exam: Just the Basics, Please 7Chapter 2: Preparing for the Exam 21Chapter 3: Identifying the Question Types and Strategizing to Answer Them 55Chapter 4: Surviving Test Day 65Part 2: Managing the Basics: Pre-Test Fundamentals 73Chapter 5: Career Day: Life of a Certified HR Professional 75Chapter 6: Examining HRCI's Glossary of Terms 85Part 3: The Ins and Outs of the PHR Exam 117Chapter 7: The Key to Success: PHR 01 Business Management 119Chapter 8: Finding Resources: PHR 02 Talent Planning and Acquisition 133Chapter 9: Sharpening Your Tools: PHR 03 Learning and Development 143Chapter 10: Paying Your Dues: PHR 04 Total Rewards 155Chapter 11: Connecting the Dots: PHR 05 Employee and Labor Relations 165Part 4: Digging into the SPHR Exam 175Chapter 12: Building the Frame: SPHR 01 Leadership and Strategy 177Chapter 13: Bridging the Gap: SPHR 02 Talent Planning and Acquisition 193Chapter 14: Shaping the Resources: SPHR 03 Learning and Development 205Chapter 15: Harnessing the Value: SPHR 04 Total Rewards 213Chapter 16: Building Relationships: SPHR 05 Employee Relations and Engagement 225Part 5: Employing Your Knowledge: Practice Exams 235Chapter 17: Facing the Challenge: PHR Practice Exam 237Chapter 18: Answers and Explanations to PHR Practice Exam 267Chapter 19: Using Your Skill Set: SPHR Practice Exam 289Chapter 20: Answers and Explanations to SPHR Practice Exam 319Part 6: The Part of Tens 343Chapter 21: Ten PHR/SPHR Exam Pitfalls and How to Avoid Them 345Chapter 22: Ten (or So) Study Tips for the Exam Bodies of Knowledge 353Appendix: Federal Employment Law 361Index 369
Sandra M. Reed, SPHR, SHRM-SCP, is a leading expert in the certification of HR professionals. She is the author of the 2nd edition of The Official Guide to the Human Resource Body of Knowledge and the 5th edition of the PHR and SPHR Professional in Human Resources Certification Complete Study Guide: 2018 Exams. Reed is also the author of case studies and learning modules for the Society of Human Resource Management, teaching and writing content for undergraduate studies at both public and private universities.