Organizational Crisis Management : The Human Factor

ISBN-13: 9780849339622 / Angielski / Twarda / 2006 / 190 str.

Gerald Lewis

Opis

Book Description Workplace crises extend far beyond large-scale events such as terrorism. Organizational Crisis Management: The Human Factor examines a variety of incidents, including those that are more likely to occur, including floods, storms, and layoffs. Focusing on understanding the human aspects of crisis management, how to maintain business activity during disruption, and the importance of leadership, this book presents a framework for assessing an organization's culture and its impact on social and emotional elements of the workplace. The author provides leads to greater understanding of the cyclical relationship between disruptive incidents, their impact on personnel, and the organizational culture.

Recenzje

"This book is a must read for all managers concerned with responding to workplace crises."
David Lee, Ph.D., Clinical Director, Magellan Health Services

"A stunning accomplishment! Brilliant concepts that are equally valuable to corporate management, government planners, employee assistance programs and all crisis responders. This book has become a vital component of my crisis tool kit."
Art Barker, MA, LPC, Regional Supervisor, Nation Crisis Response Coordinator
United Postal Service EAP

Spis treści

Understanding the Work Organization as a Social Milieu
Technology: Our Love/Hate Relationship
From Worker to Employee
The History of Management
Organizational Culture
Lord of the Flies: A Case Example of a Traumatized Culture
Motivation and Morale
Maslow at Work
Passive and Active Trauma
Workplace Toxicity
Premorbid Conditions
References

The Relationship between Organizational Culture and
Organizational Crisis Management (OCM)
Definitions of Business Disruption Incidents
References

Incident Assessment: Proactive versus Reactive Measures
Man-Made I (Single Perpetrator)
Man-Made II (Organized Group)
Organizational Transition
Factor 1: Locus of Impact
Factor 2: Timing
Factor 3: Duration
Factor 4: Impact on Operations
Factors 5 through 9: Damage and Injury
Factor 10: Concurrent Stressors
The Human Impact Assessment Tool (HIAT)
Shooting Incident with Three Dead and Four Wounded
Power Outage
Major Hurricane
References

Reactions to Crises, Traumas, Disasters, Catastrophes
Stress
Beyond Stress
Depression
Anxiety and Panic Disorders
Post-Traumatic Stress Disorder (PTSD)
"PTSD for Dummies"
Substance Abuse
Family Reactions
Critical Incident Stress
References

The Lifespan of a Crisis, Trauma, Disaster, Catastrophe
Survival Phase (0 to 72 hours)
Support
Adjustment
Resolution
Re(dis)covery
Groups of People Can Go through Stages and Phases
References

The Five "Rs"
Contingency 1: Short-Term Release and Return
Contingency 2: Release and Short-Term Relocation
(e.g., power outage, weather, etc.)
The Need for Instant Communication
Contingency 3: Short-Term Relocation or Reassignment
to Alternative Work Site (e.g., fire, flood, etc.)
Contingency 4: Long-Term Reassignment or Non-Return
(e.g., major incident, facility closing, etc.)
Contingency 5: Retaining at Work
Real-Life Learning

Legal and Litigation Aspects of Crises, Traumas, and
Workplace Disruptions
Overview of Violence and Hostility in the Workplace
The Cost of Workplace Violence
"Preventing?" Workplace Violence
Displaced Domestic Violence
A Comprehensive Job Description
References

Key Roles Within and Outside the Organization
The SAFE-T Team
Management and Leadership
Key Points
References

Employee Services and Programs
Pre-incident Planning
Family Crisis Plans (FCPs)
Supervisory Training and Employee Education
Evacuation Drills
Employee Services and Interventions
Be Sure That Your EAP Is a Right Fit for Your Company
Information Is the Lifeblood during a Crisis
Media Management
Crisis Intervention
Group Psychological Debriefings
Employee Feedback
Administrative Visibility
Keep Your Head above Water (I Mean "de Nile") Take the Time
The Utilization of Consultants
References

Appendices
A
Workbook
Organizational Culture Assessment
Human Factor Impact
Brief Business Impact Analysis

B
Assessment of Organization and Organizational
Continuity Plan
Assess Your Organization's Continuity Planning Committee
Assess Your Workplace Culture
Assessment of Pre-impact Preparedness
Brief Business Impact Analysis
Human Factor Assessment

O autorze

Gerald Lewis