One Team on All Levels: Stories from Toyota Team Members

ISBN-13: 9781439860670 / Angielski / Miękka / 2011 / 303 str.

Tim Turner

Opis

Written by actual Toyota team members, One Team on All Levels: Stories from Toyota Team Members, Second Edition is not another technical explanation of the Toyota Production System (TPS). Rather, it illustrates the culture it creates. The stories, told by employees from various levels of the organization, illustrate how Toyota s presence in Kentucky has transformed the professional and personal lives of those who worked for the company.

• Demonstrates the culture created by the Toyota Production System
• Examines how the TPS principles and precepts serve as models for servant leadership
• Presents valuable insights from a wide range of Toyota team members from hourly to management-level
• Shows how Toyota partnered with the city of Georgetown and its community

Supplying a first-hand look at the principles that have transformed Toyota into one of the leading manufacturers in the world, the book includes chapters that address how this manufacturing giant was able to survive and improve in the midst of a down economy and recent recalls. The real-life stories supply an unprecedented look at how the Toyota precepts and the fourteen Toyota Way principles can help you improve morale, avoid layoffs, and create a culture of continuous improvement within your organization. "

Recenzje

…when I read the stories I was touched to the core. All of these stories were in different voices, but they all had in common tremendous gratitude for the deep respect that Toyota had shown them and the personal transformation they had experienced working for Toyota.
—Professor Jeffrey K. Liker, University of Michigan; and Shingo Prize Winning Author of The Toyota Way

Spis treści

The Toyota Precepts -- Foreword -- 1 Our History -- Kosai, Shizuoka, Japan, 1867 -- Georgetown, Kentucky, 1985 -- Georgetown, Kentucky, January 2009: The Recession and Downturn of the Auto Industry -- Washington, D.C., February 2010 -- 2 Our Beginning: Team Members Who Began the Success Story -- Debbie Poe: Assistant Manager -- Karen Wells: Assistant Manager -- Keith Royse: Group Leader -- Tony Hendrichs: Group Leader -- My Story as a Military Team Member at Toyota -- Audie Alford: Group Leader -- Doug Omohundro: Assistant Manager, Conveyance -- Toyota . “What a Feeling” -- Lowry Gillis: Team Leader -- David Craig: Assembly 1 Safety Team and Proud of It!!! -- Avery Bussell: Group Leader, Assembly 1 -- 3 Our Motivation: Stories of Appreciation and Dedication -- Shannon Conder: Team Member, TMMI Assembly Conveyance -- Bryan Litteral: Team Leader -- Jeff Hill: Team Leader -- Katrina Bevins: Team Member -- David Farmer: Associate Staff -- Rick Corbin: Group Leader, Body Weld 1 CCR -- David Eads: Team Leader -- 4 Our Inspiration: Stories of Support and Triumph -- Larry McRae: Team Leader -- Matt Lucas: Team Member -- Brent Pennington: Team Member -- Nick Ousley: Team Member -- Greg Richards: Team Member -- David Soard: Team Leader -- Kathy Walker Taulbee: Team Member -- 5 Our Determination: Stories of Kaizen -- Kelly C. Cox: Engineer, Power Train -- Brian McElroy: Team Leader -- Communication -- Doug Collins: Team Leader, Body Weld 1 -- David Foster: Team Member -- Mike Perkins: Dave Foster’s Group Leader -- Ron Kristoff: Team Leader, KGPC Trainer -- Transition to Toyota -- Blair Perkins: Engineering Specialist, Assembly -- 6 Our Thinking Minds: Stories of Quality Circle Activity -- Renee McIntosh: Team Member, Quality Circle Support -- A Team Member’s Day at Toyota -- Brian Staples: Team Leader -- Mark Alexander: Team Leader, Body Weld -- Greg Ballou: ESI and Safety Team Member -- Steve Turley: Team Member, Quality Circle Support -- David Eads: Team Leader -- 7 Our Family: Making It Personal -- Lillie Turner: Team Leader -- Abbie (Age 9) and Cash Turner (Age 7): Children of Tim Turner -- Bob Ditty: Team Leader -- Zenith Sorrell: Team Leader, and Jeff Sorrell: Skilled Team Leader -- Kim Burnette: Team Member -- John Booth: Team Member, Quality Gate -- Deanna Feeback: Team Member -- 8 Our Education and Training: Reach for the Stars Program -- David Barnhart: Team Member -- Keith Claunch: Team Leader -- Orcelia “Lou” Spagnoletta: Assistant Manager, Toyota’s Mississippi Plant -- Arthur Black: Team Leader, Various Experiences -- Alfred Johnson: Group Leader -- Bonnie Smith: Assistant Manager, Conveyance -- 9 Our Teamwork -- Andy Baysinger: Team Member -- Jessie Childers: Team Member, Maintenance -- Lessons -- David Garvin: Team Member -- Mike Bensing: Team Member -- Mary Jane Wills: Assistant Manager, Assembly 2 -- 10 Our Understanding: What We Have Learned Along the “Toyota Way” -- James Basham: Assistant Manager -- Life with Toyota -- Mickey Payne: Group Leader -- Fenella Smith: Specialist, Talent Management -- Gary Cummings: Assistant Manager, Plastics Department -- Mike Goetz: Assembly 2 Assistant Manager -- Mark Crupper: Group Leader -- 11 Our Development: Special Projects Stories -- Dwayne E. Lumpkins: Group Leader -- Donald W. Tyra: Group Leader -- Kevin Dunn: Group Leader -- Anthony Morgan: Group Leader -- Mike J. Perkins: Group Leader -- Brian Eddy: Team Leader, Early Symptom Investigation Team -- Dean Weddle: Team Member -- Tony Smith: Team Leader, Tool Crib -- 12 Toyota Way Principles -- Long-Term Philosophy -- February 12, 2009 -- David Cox: General Manager, Power Train -- The Right Process Will Produce the Right Results -- John Pfost: Team Leader -- The Andon -- The Andon Board -- The Andon Light -- Floor Management Development System (FMDS) Boards -- Man Figures on the Process Boards -- Anthony Smith: Team Leader, Tool Crib -- Add Value to the Organization by Developing Your People -- Jim Sivers: Team Member -- Mike Bray: Supplier Perspective -- Continuously Solving Root Problems Drives Organizational Learning -- Philip Baugh III: Team Member, Mutilation Prevention -- Dave Garvin: Quality Circle Leader, Engine Line -- 13 Our Leadership -- Raymond Bryant: Assistant General Manager, Assembly -- Kim Crumbie: Project Manager, Body Operations -- Dave Orrender: Assembly Manager -- Jeff Ayotte: Production Manager, General Assembly -- Living and Learning the “Toyota Way” -- Ken Anderson: Manager, HR Safety -- Mr. Fujio Cho: Chairman, Toyota Motor Corporation -- NILA WELLS: SPECIALIST, COMMUNITY SERVICES, TEMA Gary Convis: President, 2002-2005; TMC Managing Officer, 2004-2007; CEO, 2005-2007 -- JACKY AMMERMAN, CAP: ASSOCIATE, TOYOTA NORTH AMERICAN PRODUCTION SUPPORT CENTER, GEORGETOWN, KENTUCKY -- Steve St. Angelo: President, TMMK -- REBECCA LUCAS: ASSOCIATE TO THE CHIEF QUALITY OFFICER, TOYOTA NORTH AMERICA -- Importance of a Caller -- The Expired Passport -- Child Development Center -- A Man of Many Hats -- The Effects of the Economy -- Personally Shakes the Hands of 7,000+ Team Members -- Genuine and Compassionate Person -- 14 Our Ambassadors -- Georgetown Mayor Karen Tingle Sames -- Leigh Ann Reeves -- State Senator Damon Thayer (R-Georgetown) -- Curtis Holmes: Loyal Toyota Customer -- Tony Minyon: National Technical Support Manager, Toyota Motor Sales -- 15 My Career and Thoughts -- “Rocking Chairs, Patchwork Quilts, Hard Work, Values, and Friendship” -- The Turners -- The Bowlings -- The Teacher -- Chief Quality Officer and Former TMMK President Steve St. Angelo -- What Is the “Magic” of TMMK? -- Index.

O autorze

Turner, Tim