Nice Teams Finish Last: The Secret to Unleashing Your Team's Maximum Potential

ISBN-13: 9780814413937 / Angielski / Miękka / 2010 / 224 str.

Brian Cole Miller

Opis

Don't rock the boat. Don't make waves. Don't offend anyone. There's a palpable feeling that clouds many team meetings and keeps them from being productive: over-politeness. And while the conflict that naturally exists in most organizations hasn't gone away, it manifests itself in passive-aggression, mediocrity, and a molasses-like inability to get anything done. Nice Teams Finish Last provides the antidote to this all-too-common tendency, giving managers, team leaders and members, and facilitators the practical support they need to battle "the nice trap" and start getting results The book helps readers encourage skills such as constructive criticism, honest communication, and the kind of conflict that drives innovation and quality without hurting feelings or creating enemies. From giving clear, sharp feedback, to effectively challenging others, this book provides the eye-opening tools teams need to achieve very nice results

Spis treści

Contents

Acknowledgments

Introduction

1. NICE Teams Are . . . Well, NICE!

2. The Opposite of NICE Is MEAN, Isn't It?

3. The Sweet Spot Between NICE and FIERCE: BOLD

4. BOLD Principles

5. BOLD Feedback

6. BOLD Requests

7. BOLD Disagreements

8. Become BOLD

Appendix 1: NICE Team Assessment

Appendix 2: Team Member Style Assessment

Appendix 3: BOLD Conversation Assessment

Appendix 4: BOLD Feedback Planning Sheet

Appendix 5: BOLD Request Planning Sheet

Index

About the Author

O autorze

BRIAN COLE MILLER is the principal of Working Solutions, Inc., a management training and consulting firm whose clients include Nationwide Insurance, Kellogg's, and the Ohio State University. He is the author of Keeping Employees Accountable for Results and other popular books.