New Trends in Banking Management

ISBN-13: 9783790814880 / Angielski / Miękka / 2002 / 312 str.

Baoding Liu; C. Zopounidis; Constantin Zopounidis

Opis

The variety of new banking products, developed to accomodate the increased customer needs, provides a clear indication of the changes that the banking industry has undergone during the last two decades. Due to this there is a need of advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation of these approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address with increasing complexity of the banking industry. All the above issues are included in the edited volume, that covers a wide range of banking problems, such as bank performance, efficiency and viability, credit risk assessment, bank marketing, quality management, bank mergers and acquisitions.

Spis treści

Banking Quality, Efficiency, Profitability and Customer Satisfaction Analysis.- An Empirical Study of Service Quality Perspectives in Public and Private Banks.- Assessing Efficiency of Bank Branches: An Application of Data Envelopment Analysis (DEA).- Comparative Satisfaction Measurement of ATMS vs Tellers.- A Multicriteria Approach to Asssess the Performance of Greek Banking System: The Case of Greece.- Business Failure and Credit Risk Assessment.- Business Failure Prediction: A Review and Analysis of the Literature.- On the Use of a Combination Approach to Automated Knowledge Acquisition Based on Neural Networks and Fuzzy Logic with Regard to Credit Scoring Problems.- Banking Organization, Banking Marketing and Customer Relationship Management.- Bank-Firm Relationship: A Review of the Theoretical Literature.- From Banking on Customers to Banking on Regions: A Flexible, Diffusive Bricks & Mortar Network Organization for Real Focus on Customers.- Integrated Customer Relationship Management in the Banking Sector.- Bank Mergers, Acquisition and Concentration.- Mergers and Acquisitions in the European Banking Sector: The Case of BNP and Paribas.- Restructuring of Development Banks in the Context of a Market Economy: The Case of India.- Net Interest Income, Balance Sheet Structure and Interest Rates.- Portfolio Management and Risk Assessment.- Value at Risk Bounds for Portfolios of Non-normal Returns.- Value at Risk with High Frequency Data.- Stock Index Arbitrage and Stock Price Volatility in the Athens Derivatives Exchange.- Evaluating Mutual Fund Performance: An Overview.- Risk Logistics in Banking Management.- Risk Logistics in Banking Management.- Investment Evaluation of a Suburban Coastal Transport System.- Author Index.- Directory of Contributors.