"...an absorbing business book that brilliantly addresses how to cope with the turbulence of change, culminating in "seven critical conversations" that lead to organizational transformation." Kirkus Reviews
Foreword ixAcknowledgments xixA Note To The Reader: How to Use This Book xxiIntroduction: The Swirl xxiiiPart 1 Framing the Conversation 11 Understanding Organizations: Social Systems, Not Machines 32 Understanding Businesses: The Business Triangle 193 Understanding Growth: Dynamics of Organizational Development 31Part 2 The Evolution of an Enterprise 474 The Four Stages of Enterprise Evolution 495 A Business Is Born: Stage 1, Independent Contributors 576 A Leader Steps Up: Stage 2, Directive Leadership 657 A 5:30 Wake-Up Call: The Transition to Stage 3, Distributed Leadership 718 A Complete System of Roles: Stage 3, Distributed Leadership 819 Leveraging Creative Tension: Stage 3, Distributed Leadership, continued 10110 High-Performing Teams: Stage 3, Distributed Leadership, continued 11511 Toward a Flat, Agile Organization: Stage 4: Leaders Leading Leaders 127Part 3 The Seven Conversations 13312 Organizations Evolve at the Speed of Conversation 13513 Conversation 1: Activating Purpose 14514 Conversation 2: Driving Focus 15315 Conversation 3: Shifting Mindset 15916 Conversation 4: Specifying Capabilities and Roles 16517 Conversation 5: Streamlining Interdependencies 17118 Conversation 6: Aligning Strategies 17519 Conversation 7: Implementing Initiatives 18520 An Invitation to Transformation 187Glossary 191Index 239
Richard S. Hawkes is the Founder of Growth River, an international consultancy that guides leaders and teams to create higher performance in businesses and organizations. Its practical mission is to make high-performing ways of working easier. He works with companies to identify and resolve constraints to success, including Edward Jones, GENEWIZ, Hitachi, Pfizer, Johnson & Johnson, and Mars. He sees purpose-driven, customer-focused, team-based, multi-stakeholder businesses as our best bet for solving the big problems.