Multisensory Design of Retail Environments: Vision, Sound, and Scent

ISBN-13: 9783658412418 / Angielski

Marko Sarstedt; Monika Imschloss; Susanne Adler

Opis

Online retailers have gained massive popularity in recent years, plunging large parts of brick-and-mortar retail into an existential crisis. In order to survive in times of growing online retail, brick-and-mortar retailers must become aware of their unique potential to address non-digitizable consumer needs and transform retail environments into places of experience and discovery. A key building block for achieving this aim lies in the creation of sensory experiences that motivate consumers to enter and linger in stationary retail environments.

But how? To answer this question, this volume provides insights into the latest research results from sensory marketing on vision, sound, and scent. The authors describe the sometimes surprising effects of sensory cues on consumer behavior and provide clear recommendations for marketing practice. 

Readers of this book have access to videos via a dedicated app: simply download the SN More Media app free of charge, scan a link with the play button and immediately play the video on your smartphone or tablet.

Spis treści

Chapter 1 Experience retail environments with (almost) all senses 

Chapter 2 Vision 

2.1 Why visual stimuli?

2.2 The devil is in the details: How visual stimuli affect consumers

2.3 The whole is greater than the sum of its parts: How the visual context influences consumer behavior

2.4 Outlook on the use of augmented reality (AR) in the retail environment 

Chapter 3 Sound 

3.1 Music influences consumer behavior, but there is nothing like the "right music"

3.2 Music influences the product choice: You buy what you hear

3.3 Music influences product perception: Feeling, tasting, and seeing what you hear

3.4 Music influences shopping and spending behavior

3.5 Recommendations for practice: Targeted vs. intuitive use of music

3.6 Acoustic stimuli at the point of sale: More than just background music

3.7 Outlook on music and sounds in online retail environments 

Chapter 4 Scent 

4.1 Why ambient scents?

4.2 Scents act differently

4.3 The effect of warm and cool scents

4.4 Scents evoke specific associations

4.5 Ambient scents also have a long-term effect

4.6 Cultural preferences

4.7 The use of ambient scents raises ethical questions 

Chapter 5 The interaction of different sensory stimuli 

5.1 Why combine different sensory stimuli?

5.2 How multisensory congruence elicits positive evaluations

5.3 How sensory perceptions influence one another (crossmodal correspondence) 

References

O autorze

Marko Sarstedt is a Chaired Professor of Marketing at the Ludwig-Maximilians-Universität Munich (Germany) and an Adjunct Research Professor at Babeș-Bolyai-University Cluj-Napoca (Romania). His main research interest is the advancement of research methods to further the understanding of consumer behavior. His research has been published in Nature Human Behavior, Journal of Marketing Research, Journal of the Academy of Marketing Science, Multivariate Behavioral Research, Organizational Research Methods, MIS Quarterly, and Psychometrika, among others. His publications are among the most cited papers in the social sciences, with over 100,000 citations. Marko Sarstedt is a member of Clarivate Analytic's Highly Cited Researcher List. In March 2022, he was awarded an honorary doctorate from Babeș-Bolyai University of Cluj for his research achievements and international collaboration.

Monika Imschloss is a Professor of Business Administration, in particular Marketing, at Leuphana University Lüneburg (Germany). She primarily investigates questions relating to consumer behavior in retail contexts. Her research focuses on aspects of multisensory marketing, digitalization, and sustainability. As such, she examines how sensory stimuli, especially music, influence consumer behavior and how consumers react to digital innovations (e.g., self-tracking apps, software upgradeability) or sustainable products (e.g., upcycling).

Susanne Adler is a research associate at the Institute for Marketing at Ludwig-Maximilians-Universität Munich (Germany).