Modern Hotel Operations Management

ISBN-13: 9789001878900 / Angielski / Miękka / 2017 / 656 str.

Chibili, Michael|||Bruyn, Shane de|||Benhadda, Latifa

Opis

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Spis treści

1. The Hospitality Industry – Past, Present and Future  2. Rating Systems and the Structure of the Hospitality Industry  3. Hotel Management – Viewed from Above  4. The Rooms Department  5. The Food and Beverage Department  6. Hospitality Human Resource Management  7. Marketing for the Hospitality Industry  8. Financial Control and the Accounting Department  9. Facility Engineering and Maintenance  10. Managing Safety and Security Issues  11. Managing Hospitality Services  12. Conceiving Hospitality Processes  13. Designing Hospitality Processes  14. Delivering Hospitality Services  15. Managing Change in the Hospitality Industry  16. Managing Quality in the Hospitality Industry

O autorze

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands