ISBN-13: 9783659136900 / Rosyjski / Miękka / 2012 / 196 str.
Mirovye premii po kachestvu, Premiya Deminga, Premiya Boldridzha, Evropeyskaya premiya kachestva (EFQM), Yaponskaya premiya kachestva, a takzhe Premiya Pravitelstva RF v oblasti kachestva, yavlyayutsya ne stolko konkursnymi modelyami, skolko instrumentami sovershenstvovaniya organizatsii. V knige rassmotreny sami modeli i priveden opyt kompaniy-laureatov mirovykh premiy: kommercheskikh i obshchestvennykh organizatsiy, predstaviteley krupnogo i malogo biznesa, promyshlennosti i sfery uslug, finansovogo sektora i IT-kompaniy. Praktikum k kazhdoy glave pozvolit chitatelyu proanalizirovat i strukturirovat poluchennye znaniya, ulovit detali podgotovki i uchastiya v konkursakh kachestva, a takzhe nauchitsya primenyat modeli premiy dlya samootsenki i benchmarkinga. Kniga predstavlyaet interes dlya rukovoditeley predpriyatiy i organizatsiy, predprinimateley, menedzherov i spetsialistov po kachestvu, studentov i prepodavateley ekonomicheskogo profilya. Nesmotrya na to, chto kniga byla napisana v 2007 godu, material ostaetsya aktualnym i vostrebovannym so storony biznesa, akademicheskogo soobshchestva, ekspertnykh krugov i professionalov v oblasti kachestva.