Measuring Workplace Performance

ISBN-13: 9780849358012 / Angielski / Twarda / 2006 / 372 str.

Michael J. O'Neill

Opis

Providing a "biological" framework, this book explores how the design of the work environment can be used as a tool to further business goals as well as improve individual and group performance. The second edition of a bestseller, the book includes many new case studies with Fortune 1000 companies. It features a new section on Six Sigma measurement methods for assessing office workspace effectiveness. The Case Studies demonstrate how office workspace design affects employee performance, and how to use this information to optimize workplace design for individuals and groups. It focuses on the emergence and application of Six-Sigma quality principles and methods in the evaluation and improvement of workspaces.

Spis treści

THE ORGANIZATION AND WORKPLACE AS A
BIOLOGICAL SYSTEM. Workplace: Machine or Living Entity? The Biological Systems Model. Environmental Control and the Function of the Biological System. THE PERFORMANCE MEASUREMENT MODEL. The Workplace Performance Measurement Model. CASE STUDIES: FACILITY/BUILDING, GROUP AND INDIVIDUAL SPACE. Case Studies: Facility and the Organization. Case Studies: Collaborative Spaces and Team Performance. Case Studies: Work Space and the Individual. References. Index.

O autorze

O'Neill, Michael J.