Introduction xvChapter 1 Getting to Know Microsoft Teams 1Overview of Microsoft Teams 1Key Benefits of Microsoft Teams 2Teams for Work 3Teams for Home 10Teams for Education 11Microsoft Teams Collaboration and Acknowledgment 17Environmental Readiness and User Adoption 18Teams Adoption 18Teams Architecture 21Teams and Microsoft 365 21The Bottom Line 22Chapter 2 Teams, Channels, Chats, and Apps 25Overview of Teams, Channels, Chats, and Apps 25Teams and Channels 25Chats 33Teams Apps 37Best Practices 40Team Membership and Roles 41Creating and Managing Teams 42Org-wideTeams 43Team Settings 45Best Practices 56Working with Channels 59Creating Channels 59Channel Moderation 59Sending Messages in a Channel 60Sending Announcements in a Channel 60Cross-Post a Channel Conversation 63Best Practices 63Teams Templates 66User Presence in Microsoft Teams 70Status Duration Setting 70The Bottom Line 72Chapter 3 Meetings and Conferencing 73Overview of Meetings and Conferencing 73Meetings and Conferencing Prerequisites 74Meetings in Teams 74Private Meetings vs. Channel Meetings 74Scheduling a Meeting 78Joining a Meeting 83Using Video in Microsoft Teams 87Recording a Meeting 91Meeting Notes 93Meeting Etiquette and Tips 94Calls in Teams 95Turn a Chat into a Call 95Adding Additional People to Call Started from Chat 96See Your Call History 97Recommendations and Tips 98Live Events 98Event Group Roles 98Live Event Permissions 100Scheduling 101Production 101Streaming Platform 102Enterprise Content Delivery Network 103Attendee Experience 103Live Event Usage Report 103Webinars 103Breakout Rooms 104Audio Conferencing 105What Is Audio Conferencing? 105Conferencing Bridges and Phone Numbers 105The Bottom Line 105Chapter 4 Extending Teams with Apps 107Teams App Platform 107Core Workloads and Extensible Platform 107Types of Apps in Microsoft Teams 108Understanding Apps in Teams 109Teams App Capabilities 109Apps Scope 117Personal Apps 117Microsoft Apps 117Third-PartyApps 118Extending with Custom Apps 121Teams App Templates 121Power Platform (Low/No Code) 133Microsoft Teams App Development Platform 146The Bottom Line 147Chapter 5 Administering Teams 149Teams Administrator Roles 149Teams Admin Center 150Teams Menu 150Teams Policies 154Update Policies 157Teams Templates 157Template Policies 159Meetings Menu 160Conference Bridges 161Meeting Policies 161Meeting Settings 166Live Events 168Messaging Policies Menu 169Users Menu 171Guest Access and External Access 171Teams Settings 172Teams Apps Menu 176Manage Apps 176Permission Policies 177Setup Policies 180Customize Store 181Analytics & Reports Menu 187The Bottom Line 188Chapter 6 Security, Compliance, and Governance 191Security 191Identity Models and Authentication 191Multi-Factor Authentication 192Safe Links 192Compliance and Governance 195Information Retention 196Information Barriers 197Retention Policies 198Retention Policies for Microsoft Teams 199Communication Compliance 200Communication Compliance in Microsoft Teams 201Policy-Based Recording for Calls and Meetings 204Sensitivity Labels 205Data Loss Prevention 212Privacy and Microsoft Teams 218Data Location in Microsoft Teams 218The Bottom Line 219Appendix A Accessing Teams 221Microsoft Teams App 221Browser Client 221Desktop Client 225Mobile Client 230Appendix B The Bottom Line 235Chapter 1: Getting to Know Microsoft Teams 235Chapter 2: Teams, Channels, Chats, and Apps 236Chapter 3: Meetings and Conferencing 237Chapter 4: Extending Teams with Apps 239Chapter 5: Administering Teams 239Chapter 6: Security, Compliance, and Governance 240Index 241
Christina Wheeler is a Microsoft(r) MVP and is a Director of Innovation at Core BTS. She's also a technical trainer specializing in Power Platform, Business Intelligence, Modern Workplace, SharePoint, and Microsoft(r) Teams(r). Christina has over 15 years of experience in the industry and is a sought-after speaker at technical conferences and workshops around the world.Johnny Lopez is a Microsoft(r) MVP, Microsoft(r) Certified Trainer, and a Principal Consultant on the Core BTS Modern Workplace team. He is a passionate evangelist who delivers his professional experiences, technical expertise, and real-world Microsoft(r) 365 content services and Power Platform experience to the technology communities. Johnny has been working in the SharePoint community for the last 10+ years.