Mastering Facilitation: A Guide for Assisting Teams and Achieving Great Outcomes

ISBN-13: 9780367543457 / Angielski / Miękka / 2020 / 220 str.

Morgan L. Jones

Opis

With business and organisations moving at an ever -faster pace and facing evermore more and more demanding challenges, the need for efficient, succinct and productive interaction between individuals of those businesses and organisations is more important than ever.

Spis treści

PREFACE I: FACILITATION FUNDAMENTALS 1: What is Facilitation? 2: Mastering Technique – The Facilitation Process II: CORE FACILITATION SKILLS 3: Mastering Facilitation – Behavioural Techniques in Facilitation 4: Conflict Resolution and Decision-Making III: ADVANCED FACILITATION SKILLS & METHODS 5: Understanding Groups and Individuals 6: Special Facilitating Techniques IV: EVALUATION & CONCLUSION 7: Facilitation Skills Evaluation & Improvement 8: Conclusion BIBLIOGRAPHY APPENDICES

O autorze

Morgan has over 30 years experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1 billion in hard savings to organisations and improving customer and staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement has resulted in over 23 international awards and chairing 27 international conferences around BI. Morgan is an international award winning author . He is also a Chartered Engineer, Certified Master Black Belt, Lean Master and Executive Coach working across many industry sectors including Utilities, heavy engineering, Oil and Gas, Maine, Mining, Government and Financial Services . His previous books includes the Shingo-Prize winning, 4 + 1: Embedding a Culture of Continuous Improvement in Financial Services