Marketing for Tourism and Hospitality: Collaboration, Technology and Experiences

ISBN-13: 9781138121270 / Angielski / Twarda / 2019 / 594 str.

Alan Fyall; Patrick Legoherel; Isabelle Frochot

Opis

This is an accessible resource preparing students for the challenges of tourism and hospitality marketing globally. It offers a clear articulation of the changing landscape, a comprehensive introduction to the three underpinning themes of collaboration, technology and experiences, and a plentiful supply of international case material.

Spis treści

Chapter 1 Revisiting Traditional Approaches to the Marketing of Tourism and Hospitality Chapter 2 The Need for Change: The Dynamics of the Global Tourism and Hospitality Environment Chapter 3 Collaboration, Technology and Experiences: Drivers for Change in the Marketing of Tourism and Hospitality Chapter 4 Collaboration Marketing: Partnerships, Networks and Relationships Chapter 5 Technology and Marketing: Social Media and Beyond Chapter 6 Experiential Marketing: A Question of Co-Creation Chapter 7 New Trends in Tourism and Hospitality Consumption Chapter 8 Service Characteristics and Processes Chapter 9 Looking Beyond Quality Chapter 10 Delving Deep into the Experience Chapter 11 Consumer Intelligence Searching: Emerging Tools, Methodologies, and Techniques Chapter 12 Marketing Strategy Chapter 13 Market Segmentation, Targeting and Positioning Chapter 14 International Marketing Strategy Chapter 15 Marketing Destinations Chapter 16 Innovation and New Tourism and Hospitality Products, Services and Experiences Chapter 17 Pricing and Revenue Management Chapter 18 Image and Branding Chapter 19 Customer Relationship Management: Loyalty and Social Networks Chapter 20 Channels of Distribution Chapter 21 Media, Public Relations, and Marketing Communications Chapter 22 The Future of Tourism and Hospitality Marketing