Manual of Travel Agency Practice

ISBN-13: 9780750656894 / Angielski / Miękka / 2003 / 242 str.

Gwenda Syratt; Jane Archer

Opis

Covers issues including technology development, the Internet and global distribution systems. This manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency.

Recenzje

"With its comprehensive guide to selling everything from coaching and cruising to car rental and air tickets, this book tells you how to stay ahead of the pack."

Martin Lane, Editor, Travel Weekly

Spis treści

Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines; Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index

O autorze

Gwenda Syratt, Jane Archpson