Managing to Change the World: The Nonprofit Manager's Guide to Getting Results

ISBN-13: 9781118137611 / Angielski / Miękka / 2012 / 240 str.

Jerry Hauser

Opis

Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars.

• Offers nonprofit managers a clear guide to the most effective management skills
• Shows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authority
• Gives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up

This important resource contains 41 resources and downloadable tools that can be implemented immediately.

Spis treści

List of Tools v

CHAPTER 1: THE JOB OF A MANAGER 1

PART 1: MANAGING THE WORK

CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9

CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33

CHAPTER 4: MANAGING THE IN–BETWEEN : BUILDING A CULTURE OF EXCELLENCE 59

CHAPTER 5: MANAGING THE DAY–TO–DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67

PART 2: MANAGING THE PEOPLE

CHAPTER 6: HIRING SUPERSTARS 81

CHAPTER 7: DEVELOPING PEOPLE 121

CHAPTER 8: RETAINING YOUR BEST 147

CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155

PART 3: MANAGING YOURSELF

CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187

CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195

CHAPTER 12: MANAGING UP 215

Conclusion: Personal Qualities of a Great Manager 225

Appendix: Getting Started 227

Acknowledgments 229

About the Authors 231

A Note to Readers 232

About The Management Center 233

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LIST OF TOOLS

Tool 2.1: Delegation Worksheet 27

Tool 2.2: Sample Project Plan 28

Tool 3.1: Sample Goal Development Process 54

Tool 3.2: Sample Success Sheet: Setting Goals 56

Tool 3.3: Sample Organizational Goals 57

Tool 4.1: Sample Statement of Core Values 66

Tool 5.1: Sample Check–In Meeting Agenda 76

Tool 5.2: Sample Check–In Success Sheet 77

Tool 6.1: Sample Job Posting 99

Tool 6.2: Sample Talent List 101

Tool 6.3: Sample Worksheet for Building the Applicant Pool 102

Tool 6.4: Sample Rejection E–Mails 104

Tool 6.5: Sample Job Simulation Exercises 105

Tool 6.6: Sample Interview Preparation E–Mail 107

Tool 6.7: Sample Interview Questions 108

Tool 6.8: Sample Interview Outline 110

Tool 6.9: Sample Reference Check Questions 114

Tool 6.10: Sample Orientation Outline 116

Tool 7.1: Feedback Worksheet 134

Tool 7.2: Sample 2 × 2 Feedback Form 135

Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136

Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141

Tool 8.1: Sample Retention Chart 153

Tool 9.1: Sample Progressive Discipline Policy 175

Tool 9.2: Sample Script for Informal Performance Warning 176

Tool 9.3: Sample Formal Performance Warning in Writing 178

Tool 9.4: Sample Firing Script 180

Tool 9.5: Sample Coaching–Out Script 181

Tool 11.1: Sample Daily List 212

Tool 11.2: Sample Weekly–Plus List 213

Tool 12.1: Sample Division of Labor Plan 223 ?

O autorze

Jerry Hauser is co–founder and CEO of The Management Center, a nonprofit consulting firm. He previously served as COO of Teach For America where he helped grow the organization from $8 million to $38 million in annual revenue and from 3,000 to 17,000 applicants annually. Jerry was an associate at McKinsey & Company and holds a J.D. from Yale Law School and a B.A. from Duke University. Jerry writes and speaks extensively on nonprofit management and leadership.

Alison Green writes a weekly column on career and management for the Money section of U.S. News & World Report′s website. She is also the founder of the popular Ask a Manager website and blog.  Alison was the communications and publications director for two grassroots advocacy organizations and spent six years as a staff writer and campaign coordinator for People for the Ethical Treatment of Animals (PETA). Her writings have been published in The Washington Post, The New York Times, and more than 250 other newspapers.

The Management Center Founded in 2006, The Management Center works with nonprofit senior managers and staff, delivering intensive one–on–one coaching and training in the fundamentals of effective management. The Management Center has worked with more than 50 organizations, including the NAACP, Center for Community Change, Democracia USA, Media Matters for America, and the New Organizing Institute.

Blurb

For leaders at nonprofit organizations, good intentions aren′t enough.

To be effective, managers need to know how to get results. In this "management 101" manual, Alison Green and Jerry Hauser offer step–by–step guidance on everything it takes to make that happen, including how to:

• Effectively manage specific tasks and broader responsibilities
• Set clear goals and hold people accountable to them
• Establish a results–oriented culture
• Hire, develop, and retain a staff of superstars
• Address performance problems and dismiss staffers who fall short
• Use your own time wisely
• Exercise authority without being a tyrant or a wimp
• Maximize your relationship with your own boss

Whether you′re a new manager or an experienced one, Managing to Change the World will give you the tools you need to get results.

"I have found it to be incredibly useful. It is truly a remarkable achievement."
Richard Buery, Jr., president and chief executive officer, The Children′s Aid Society

"Managing to Change the World gives remarkably helpful and practical advice about important management strategies and skills in the nonprofit world. This book is a treasure, with sound guidance on how to achieve organizational excellence."
Heather Booth, founder and president, Midwest Academy

"This book captures the nuts–and–bolts of management in a comprehensive, insightful, and practical manner. What a great resource for both nonprofit and for–profit managers."
Les Silverman, director emeritus, McKinsey & Company

"What a great book! I bought it for my entire management team because I wanted them to also benefit from its wisdom."
Gene Karpinski, president, League of Conservation Voters

"This management bible sits on my desk and I′ve given it to more than a few other social entrepreneurs along the way an invaluable resource!"
Abby Falik, founder and CEO, Global Citizen Year

This book includes premium content that can be accessed from our Web site when you register at www.josseybass.com/go/managingtochangetheworld using the password professional.