Managing in Health and Social Care

ISBN-13: 9780415493895 / Angielski / Miękka / 2010 / 384 str.

Vivien Martin

Opis

Suitable for students of management in health and social care, whether at undergraduate or postgraduate level, this practical textbook includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Recenzje

This book will help service and project managers and should be key to the development of local projects management communities - Anthony Douglas, Community Care

Spis treści

Part 1: The Manager and the Team  1. Your Job as a Manager in Health and Social Care  2. Improving your Effectiveness as a Manager  3. Management and Leadership  4. Understanding Motivation  5. Values and Vision  Part 2: Managing for Service Users  6. What do your Service Users Want?  7. Mapping the Service Environment  8. Engaging with Service Users  9. Managing Outcomes for Service Users  Part 3: Managing Services  10. Managing Processes  11. Working with a Budget  12. Service Planning, Accountability and Risk  Part 4: Managing Improvement  13. Quality in Services  14. Working with Standards  15. Management Control  16. Developing Effective Performance  17. Managing Change  18. Planning and Managing Projects

O autorze

Vivien Martin works in management and professional development at the University of Brighton Business School, UK. Julie Charlesworth is Lecturer in Public Management at The Open University, UK. Euan Henderson was formerly Professor of Educational Technology in The Open University Business School. He is currently a non-executive director of a primary care trust.