Managing in Health and Social Care

ISBN-13: 9780415493888 / Angielski / Twarda / 2010 / 384 str.

Vivien Martin;Euan Henderson;Julie Charlesworth

Opis

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of a high-quality service to service users. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.

This thoroughly updated new edition includes coverage of topics such as clinical governance; community care; commissioning and contracting; information provision and managing diversity. There are three completely new chapters on:

• Interprofessional working
• Motivation
• Managing in context.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. It considers what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.

Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Spis treści

Part 1: The Manager and the Team  1. Your Job as a Manager in Health and Social Care  2. Improving your Effectiveness as a Manager  3. Management and Leadership  4. Understanding Motivation  5. Values and Vision  Part 2: Managing for Service Users  6. What do your Service Users Want?  7. Mapping the Service Environment  8. Engaging with Service Users  9. Managing Outcomes for Service Users  Part 3: Managing Services  10. Managing Processes  11. Working with a Budget  12. Service Planning, Accountability and Risk  Part 4: Managing Improvement  13. Quality in Services  14. Working with Standards  15. Management Control  16. Developing Effective Performance  17. Managing Change  18. Planning and Managing Projects

O autorze

Vivien Martin works in management and professional development at the University of Brighton Business School, UK. Julie Charlesworth is Lecturer in Public Management at The Open University, UK. Euan Henderson was formerly Professor of Educational Technology in The Open University Business School. He is currently a non-executive director of a primary care trust.