Managing for Knowledge

ISBN-13: 9780750655668 / Angielski / Miękka / 2003 / 296 str.

Christina Evans

Opis

We are living in an era where a large proportion of an organization's assets are tied up in the knowledge and experience of their employees; knowledge-workers, as well as front-line service employees, are just as valuable in terms of their know-of and know-how. However, the pace of change within organizations, combined with new structures and ways of working, makes it difficult to keep abreast of exciting knowledge, let alone identify what new knowledge needs to be created for the future.

Recenzje

"A refreshing 'plain English' guide as to how HR people can make real strategic and operational business impact way beyond the traditional scope of the 'Personnel Department'".

Robert Ingram, Vice President, Human Resources
Cap Gemini Ernst & Young

"Christina's book throws down the gauntlet to HR professionals to move knowledge management up their strategic agenda. Drawing on a breadth of examples across many sectors Christina provides us with a way into a topic that we have left on the back burner for too long."

"This is a book to get knowledge management on HR's strategic agenda. I particularly liked the pause for reflections."
Chris Johnson, Director, Cedar International

Spis treści

Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References.

O autorze

Christina Evans