Managing and Using Information Systems

ISBN-13: 9781119668251 / Angielski / Miękka / 2019 / 360 str.

Keri E. Pearlson;Carol S. Saunders;Dennis F. Galletta

Spis treści

Preface vAcknowledgments ixAbout the Authors xiIntroduction 1The Case for Participating in Decisions about Information Systems 3What If a Manager Doesn't Participate? 6Skills Needed to Participate Effectively in Information Technology Decisions 7Basic Assumptions 8Economics of Information versus Economics of Things 12Summary 16Key Terms 161 The Information Systems Strategy Triangle 17Brief Overview of Business Strategy Frameworks 20Why are Strategic Advantage Models Essential to Planning for Information Systems? 26Brief Overview of Organizational Strategies 26Brief Overview of Information Systems Strategy 27Summary 29Key Terms 30Discussion Questions 30Case Study 1-1 Amazon in 2019 31Case Study 1-2 Lego 322 Strategic Use of Information Resources 35Evolution of Information Resources 36Information Resources as Strategic Tools 38How Can Information Resources Be Used Strategically? 40Sustaining Competitive Advantage 46Strategic Alliances 51Co-Creating IT and Business Strategy 53Summary 54Key Terms 55Discussion Questions 55Case Study 2-1 Amazon Go: How Far Can It Go? 56Case Study 2-2 Groupon 573 Organizational Strategy and Information Systems 59Information Systems and Organizational Design 62Information Systems and Management Control Systems 68Information Systems and Culture 71Summary 75Key Terms 76Discussion Questions 76Case Study 3-1 Uber's Use of Technology-Mediated Control 77Case Study 3-2 The FBI 784 Digital Systems and the Design of Work 80Work Design Framework 82How Information Technology Changes the Nature of Work 83Where Work is Done and Who Does It: Mobile and Virtual Work Arrangements 91Gaining Acceptance for IT-Induced Change to Work 99Summary 101Key Terms 102Discussion Questions 102Case Study 4-1 Automation at Southern Glazer's Wine and Spirits LLC 104Case Study 4-2 Trash and Waste Pickup Services, Inc. 1055 Information Systems and Digital Transformation 106Silo Perspective versus Business Process Perspective 107Building Agile and Dynamic Business Processes 112Digital Business Transformation 115Workflow and Mapping Processes 115Types of Enterprise Systems 117Enterprise System Issues 124Summary 127Key Terms 127Discussion Questions 128Case Study 5-1 Carestream Health 129Case Study 5-2 Santa Cruz Bicycles 1306 Architecture and Infrastructure 132From Vision to Implementation 133The Leap from Strategy to Architecture to Infrastructure 134From Strategy to Architecture to Infrastructure: An Example 141Virtualization and Cloud Computing 146Other Managerial Considerations 147Summary 151Key Terms 152Discussion Questions 152Case Study 6-1 Enterprise Architecture at Chubb Industries 154Case Study 6-2 The Case of Extreme Scientists 1557 Security 156NIST Cybersecurity Framework 158IT Security Governance Framework 159Cyberattacks and How They Occurred 161The Impossibility of 100% Security 165What Should Management Do? 167How Do We Measure How Secure We are? 174Summary 175Key Terms 176Discussion Questions 176Case Study 7-1 The Aircraft Communications Addressing and Reporting System (ACARS) 177Case Study 7-2 Sony Pictures: The Criminals Won 1778 The Business of Information Technology 179Organizing to Respond to Business: A Maturity Model 181Understanding the IT Organization 182What a Manager Can Expect from the IT Organization 182What the IT Organization Does Not Do 184Chief Information Officer 184Building a Business Case 186IT Portfolio Management 189Valuing IT Investments 190Monitoring IT Investments 191Funding IT Resources 196How Much Does IT Cost? 198Summary 200Key Terms 201Discussion Questions 202Case Study 8-1 Air France/KLM Airlines 203Case Study 8-2 Balanced Scorecards at BIOCO 2049 Governance of the Information Systems Organization 206IT Governance 207Centralized versus Decentralized Organizational Structures 208Decision Rights and Governance 210Platform-Based Governance 212Governance Frameworks for Control Decisions 215Summary 218Key Terms 219Discussion Questions 219Case Study 9-1 IT Governance at Toyota 220Case Study 9-2 The "MyJohnDeere" Platform 22110 Information Systems Sourcing 223Sourcing Decision Cycle Framework 224Outsourcing in the Broader Context 239Summary 240Key Terms 241Discussion Questions 241Case Study 10-1 O2 and RPA 242Case Study 10-2 Crowdsourcing at AOL 24311 Managing IT Projects 244What Defines a Project? 246What is Project Management? 247Project Elements 249IT Projects 252IT Project Development Methodologies and Approaches 253Managing IT Project Risk 261Gauging Success 265Summary 266Key Terms 267Discussion Questions 267Case Study 11-1 Information Displays at Dutch Railways (Nederlandse Spoorwegen) 268Case Study 11-2 Dealing with Traffic Jams in London 26912 Business Intelligence, Knowledge Management, and Analytics 272Competing with Business Analytics 273Knowledge Management, Business Intelligence, and Business Analytics 274Components of Business Analytics 279Big Data 282Caveats for Managing Knowledge and Business Intelligence 289Summary 290Key Terms 291Discussion Questions 291Case Study 12-1 Nest and the Internet of Things (IoT) 292Case Study 12-2 Stop & Shop's Scan It! App 29213 Privacy and Ethical Considerations in Information Management 294Responsible Computing 296Corporate Social Responsibility 299PAPA: Privacy, Accuracy, Property, and Accessibility 302Green Computing 310Summary 312Key Terms 312Discussion Questions 312Case Study 13-1 Equifax's 2017 Data Breach 314Case Study 13-2 Ethical Decision Making 315Glossary G-1Index I-1