Managing Volunteers in Tourism

ISBN-13: 9781138473584 / Angielski / Twarda / 2017

Kirsten Holmes

Opis

Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the globe as a volunteer tourist. This title reviews the research to highlight the key management issues and relate them to the tourism volunteering context.

Spis treści

Part A Volunteering and Tourism; Chapter 1 Introduction to Volunteering; Chapter 2 Volunteers in Tourism; Chapter 3 The Outcomes of Tourism Volunteering; Part B Managing Tourism Volunteers; Chapter 4 Designing a Volunteer Program; Chapter 5 Motivating Volunteers; Chapter 6 Recruiting and Selecting Volunteers; Chapter 7 Training and Developing Volunteers; Chapter 8 Rewarding and Retaining Volunteers; Chapter 9 Managing Diversity; Chapter 10 Conclusions; Part C Managing Tourism Volunteer Programs: Case Studies; Chapter 11 Australian War Memorial, Australian Museum, and The Art Gallery of New South Wales, Deborah Edwards, Carmel Foley; Chapter 12 Dr Komai's Residence, Japan, and Smallhythe Place, United Kingdom, Kirsten Holmes, Izumi Yasuda; Chapter 13 The St. John River Society, Canada, Jennifer Fresque, Ryan Plummer; Chapter 14 The Vancouver International Children's Festival, Canada, Peter Burley, Diana Stewart-Imbert; Chapter 15 Kongsberg Jazz Festival, Norway, Beate Elstad; Chapter 16 2006 Melbourne Commonwealth Games, Australia, Leonie Lockstone, Tom Baum; Chapter 17 Newham Volunteers, United Kingdom, Geoff Nichols; Chapter 18 Btcv International Conservation Holidays, Lesotho, Andy Jefferies; Chapter 19 Greenforce Andros Marine Conservation Project, the Bahamas, Siobhan White, Karen A. Smith; Chapter 20 Wwoof Network, New Zealand, Alison J. McIntosh;

O autorze

Kirsten Holmes, Karen Smith