Managing The Professional Service Firm

ISBN-13: 9780743231565 / Angielski / Miękka / 2003 / 400 str.

David H. Maister

Opis

Professional service firms differ from other business enterprizes in two distinct ways, firstly, they provide highly customised, thus cannot apply many of the management principles developed for product based industries. Secondly, professional services are highly personalized, involving the skills of individuals. Such firms therefore compete not only for clients but also for talentaed professionals.

O autorze

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.