Managing Stakeholders in Software Development Projects

ISBN-13: 9780750664554 / Angielski / Miękka / 2004 / 196 str.

John McManus

Opis

Aims to explain some of the complexities of project management and managerial relationships with stakeholders by discussing the practice of stakeholder engagement, dialog, measurement and management and the consequences of this practice for reporting and productivity, and performance within project management.

Spis treści

Stakeholders and the Context of Project Management: Software project management; The nature of stakeholder theory; The principles of stakeholder management; Key questions in stakeholder management; Summary of key points; Chapter reading; Stakeholders within the Project Environment: The identification of stakeholders and their roles; The classification and characteristics of stakeholders; The involvement of stakeholders in projects; Summary of key points; Chapter reading; Capability and Stakeholder Management: Resources and issues management; Capability and Stakeholder Management; Defining stakeholder commitment; Defining stakeholder interests; Defining stakeholder power; Predicting stakeholder problems; Addressing stakeholder information needs; Summary of key points; Chapter reading; Instruments of Stakeholder Analysis: Review on stakeholder analysis; Stakeholder values and behaviours; Conflict and loyalties; Ethics in stakeholder relationships; Central ethical issues; Central ethical issues; Legitimacy and project governance; Managing stakeholder adjustments; The role of communication; Summary of key points; Chapter reading; Building and Assessing Collaborative Stakeholder Relationships: Collaborative stakeholder relationships; Obstacles to stakeholder collaborations; Collaborative stakeholder strategies; Stakeholder recognition and reward systems; Opportunity and stakeholder costs; Summary of key points; Chapter reading; A Framework for Analysing and Evaluating Performance: Establishing project boards and review committees; Measuring contribution and performance; Qualifying risk and utilising stakeholder reviews; Contingency planning; Lessons learned (and peer appraisal); Summary of key points; Chapter reading; Selected Essays in Stakeholder Management: Software stakeholder management; Stakeholder Management; Trends in Stakeholder Management and Measurement in the Public Sector; Glossary

O autorze

John McManus