Managing Public Trust

ISBN-13: 9783030099626 / Angielski / Miękka / 2019 / 295 str.

Barbara Kożuch; Slawomir J. Magala; Joanna Paliszkiewicz

Spis treści

PART 1: Trust and public trust: background and definitions

1. Trust - multifaceted notion (J. Paliszkiewicz)

1.1. Introduction 

1.2. The meaning of trust

1.3. The types of trust

1.4. The dimensions of trust

1.5. The role of trust in management

1.6. Chapter summary

2. Understanding public trust (B. Kożuch)

2.1. Introduction

2.2. Theoretical background

2.2.1. The nature of public organisations

2.2.2. Highlighting distinctive features of public organisations

2.3. Defining public trust under discipline management and organisation

2.3.1. Traditional approaches to public trust

2.3.2. Organisational perspective of public trust

2.4. Chapter summary

PART 2: Public trust and organisational challenges

3. Public trust and organisational change (S. Magala)

3.1. Introduction

3.2. Organizing trust 

3.3. Trusting organizations

3.4. Trust in academic bureaucracy

3.5. Chapter summary

4. Public trust and organisational learning in academic institutions in Poland (B. Kożuch, K. Sienkiewicz-Małyjurek, R. Lenart-Gansiniec)

4.1. Introduction 

4.2. Theoretical background

4.2.1. Trust as a condition for effective organisational relationships

4.2.2. Public trust and organisational learning as tools of managing academic institutions 

4.3. Research results

4.3.1. Research method

4.3.2. Evaluation of the impact of trust on inter-organisational learning and knowledge creation

4.4. Chapter summary

5. The role and importance of trust in the processes of human resources management (M. Bugdol)

5.1. Introduction

5.2. Trust in the process of selection and recruitment

5.3. Trust in the process of adaptation and socialisation

5.4. Trust in the process of training

5.5. Trust in employee evaluations 

5.6. Trust in employee motivation

5.7. Control and trust

5.8. Layoffs and trust

5.9. Conditions for the growth and development of trust

5.10. Chapter summary

6. Cultural factors of trust in a public organisation as a workplace (M. Chmielecki, Ł. Sułkowski)

6.1. Introduction

6.2. Public trust within social systems

6.3. System trust as a substitute for organisational trust

6.4. Public trust and culture

6.5. Trust and organisational performance

6.6. Chapter summary

7. Trust and strategic partnership – a barrier for developing dynamic capabilities as illustrated by the example of a public organisation (J. Sivusuo, J. Takala) 

7.1. Introduction

7.2. Literature review: dynamics capabilities, strategic partnership, and trust

7.3. Research part

7.4. Chapter summary

PART 3: The development of public trust

8. Building public trust in social media (D. Konieczna, J. Paliszkiewicz, J. Gołuchowski, B. Filipczyk)

8.1. Introduction

8.2. Impact of social media on the development of public trust 

8.3. Analysis of building public trust in the process of participatory budgets consultation

8.4. Methodology of research 

8.5. Results

8.6. Chapter summary

9. Public service design and public trust: conceptualizing and sustainability (A. Jabłoński)

9.1. Introduction

9.2. Public trust and public distrust

9.3. Public service design (PSD) versus  public trust

9.4. Sustainability in public organizations versus public trust 

9.5. Co-production  versus  sustainability

9.6. Conceptualizing the sustainability of public organizations

9.7. Discussion and limitation

9.8. Chapter summary

Part 4: The dynamics of public trust in organisational co-operation

10. Mutual trust: joint performance by operations strategy implementation - securing the value chain by preparedness process (V.-J. Vornanen, A. Sivula, Y. Liu, J. Takala)

10.1. Introduction

10.2. Rebuilding public safety 

10.3. Preparedness in the support processes’ tasks

10.4. Mutual trust - joint performance in hybrid organisation

10.5. Chapter summary

11. From experience of public organisations - To be (without trust) or not to be (with trust) – an explanation of non-cooperative behaviour (I. Takács, K. Takács-György)

11.1. Introduction

11.2. Transaction costs of cooperative behaviour

11.3. “Tit for tat” – strategy reflexed the experiences

11.4. Information asymmetries – games for maximising the yields 

11.5. Benefiters and losers of non-cooperative behaviour

11.6. Chapter summary

12. Trust in integrated territorial investment (A. Chrisidu-Budnik)

12.1. Introduction

12.2. Contractualism- the heart of network state

12.3. Nature of trust

12.4. Relational contracts in public administration

12.5. Integrated Territorial Investment

12.6. Chapter summary

Part 5: Public trust in different countries

13. Managing public trust in Turkey (F. Çetin, Ö. Demiral) 

13.1. Introduction

13.2. The meaning of Trust in Turkish culture 

13.3. Studies of Trust and Trust Management in Turkey

13.3.1. The Organizational Level Studies 

13.3.2. Cross-Cultural Approach: The Country Level and Regional Studies

13.4. Public Trust in Turkey: Multi-Country Comparisons 

13.5. Trustworthy Managerial Behaviors in Turkey

13.6. Chapter summary

14. Managing public trust: cases in Taiwan (T.-R. Lee, Ch. Y. Chien)

14.1. Introduction 

14.2. Case 1 Government rebuilds public trust

14.3. Case 2 Sinon Corporation solve the issue of food security and enhance the value of small farmers by using information transparent.

14.4. Case 3 Dealing with the effects of consumers’ negative word-of-mouth

14.5. Case 4 Benefits from word-of-mouth

14.6. Chapter summary

15. The role of trust in spatial planning processes: The case of Poland (A. Chrisidu-Budnik, J. Korczak)

15.1. Introduction

15.2. Conflicts of interests in spatial planning. Stakeholders in spatial planning

15.3. Typology of conflicts in the area of spatial planning 

15.4. Trust and the law in the context of spatial planning

15.5. Chapter summary

16. Intellectual capital management and trust in public administration in European countries (F. Matos, V. Vairinhos, A. J. Matos)

16.1. Introduction

16.2. Literature Overview on Trust and Intellectual Capital

16.3. Data, Materials and Methods

16.4. Data Analysis

16.4.1. National Intellectual Capital (NIC13)

16.4.2. Relations Between Countries and Trust Perceptions

16.4.3. Relations Between Trust Perceptions and National Intellectual Capital

16.5. Chapter summary

O autorze

Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. 

Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. 

Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology. 

Blurb

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. 

Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. 

Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology.