Managing Public Services: Making Informed Choices

ISBN-13: 9780367723248 / Angielski / Miękka / 2021 / 202 str.

Irvine Lapsley; Ola Mattisson

Opis

This book explores innovations in public management, including establishing a corporate vision, strategizing an organisation and change management.

Spis treści

1. Introduction 2. Managing with a vision 3. Strategizing: At a new crossroads? 4. Management of change: For better or worse? 5. From cost accounting to strategic cost management: The experience of Italian higher education 6. Rethinking performance management 7. Public procurement a vehicle for change? 8. Governing in a digitalized era 9. Brand orientation: Tensions and conflicts in public management 10. Is Lean Management the natural order in public services transformation? 11. Managing resilience 12. The risks of risk management 13. Concluding comments: The reflective manager in action