Managing Public Services: Crises and Lessons from Hong Kong

ISBN-13: 9781138736375 / Angielski / Twarda / 2017 / 164 str.

Ahmed Shafiqul Huque; Grace O. M. Lee

Opis

This title was first published in 2000:  The management of public services is becoming an increasingly difficult task. Demands are increasing while funds appear to be decreasing, but quality of service must remain high. New services are required, demands have to be faced, activities don't always go according to plan and problems emerge in unexpected places and at unusual times; and public managers are expected to deal with these deviations from their regular work patterns.

Spis treści

Managing public services; managing public interest; managing public information; managing public confidence; managing public infrastructure; crises, strategies and lessons. Apendix I: crisis - retirement of a senior civil servant. Appendix II: crisis - bird flu. Appendix III: crisis - non-prosecution of a prominent personality and Xinhua News Agency, and the right of abode controversy. Appendix IV: crisis - opening of Hong Kong International Airport.

O autorze

Ahmed Shafiqul Huque, Grace Lee