Managing Public Services: Crises and Lessons from Hong Kong

ISBN-13: 9781138736337 / Angielski / Miękka / 2019 / 164 str.

Ahmed Shafiqul Huque; Grace O. M. Lee

Opis

This title was first published in 2000:  The management of public services is becoming an increasingly difficult task. Demands are increasing while funds appear to be decreasing, but quality of service must remain high.

Spis treści

Managing public services; managing public interest; managing public information; managing public confidence; managing public infrastructure; crises, strategies and lessons. Apendix I: crisis - retirement of a senior civil servant. Appendix II: crisis - bird flu. Appendix III: crisis - non-prosecution of a prominent personality and Xinhua News Agency, and the right of abode controversy. Appendix IV: crisis - opening of Hong Kong International Airport.

O autorze

Ahmed Shafiqul Huque, Grace Lee